SAP Cloud for Customer System supported by infrastructure managed by SAP Converged Cloud is an SAP Customer Relationship Management (CRM) Software-as-a-Service offering, powered by SAP HANA. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. 

SAP Cloud for Customer System supported by infrastructure managed by SAP Converged Cloud is a multi-tenant cloud offering that bridge sales, customer service and social CRM together. 

In Q3 2020, the SAP Board approved the migration to SAP’s Next-Generation Cloud Delivery model, with the goal of modernizing SAP’s cloud delivery infrastructure, transitioning the majority of the cloud solutions to run on the Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, or Alibaba Cloud, as well as SAP Cloud infrastructure solution (4+1) and retiring and shutting down the legacy infrastructure platforms by the end of 2022. 

SOC 1 reports specifically address service organizations internal control over financial reporting and controls specified by the service provider. The SOC 1 reports are intended solely for the information and use of existing user entities (for ex. Exiting customers of the service organization), their financial statement auditors and management of the service organization. SOC 1 reports are prepared in accordance with International Standard on Assurance Engagements 3402 (ISAE 3402). SOC 1 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 1 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Cloud for Customer on SAP Converged Cloud has regularly prepared SOC 1 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. October 2022 to 31. March 2023, the locations Frankfurt (Germany), Riyadh (Saudi Arabia), Dubai (UAE), and Shanghai (China).

The use of these reports is restricted. A copy of this report is available for all SAP Cloud for Customer on SAP Converged Cloud customers who had productive and had financially relevant systems during the audit period covered by the report.