Fire & Rescue New South Wales
Customer Snapshot: Overview
Protecting 7.3 million residents and AU$1.4 trillion of community infrastructure
Fire & Rescue New South Wales
Line of Business
Asset Management, Finance, Human Resources, Sourcing and Procurement, Supply Chain
SAP Business Suite powered by SAP HANA, SAP HANA
Number of Employees
6,900 firefighters, 418 administrative staff, 6,000 community fire unit members
Customer Snapshot: History
Keeping the State Safe for More than a Century
FRNSW, along with its sister agencies NSW Sate Emergency Services (SES) and NSW Rural Fire Service (NSW RFS), enhance community safety, quality of life, and public confidence by minimizing the impact of emergencies on the people, environment, and economy of New South Wales. Besides responding to man-made and natural emergencies, they run prevention and preparedness programs to help minimize the occurrence of emergencies and their effects on communities.
Customer Snapshot: Business Model
Specialists in Urban and Rural Emergencies
Customer Snapshot: Success Strategy
FRNSW is committed to reducing response time by improving procedures and service delivery. To achieve these objectives more efficiently, FRNSW has taken the lead in consolidating the key data used to protect the public. The goal is to maximize responsiveness to emergencies by simplifying how the agencies can share resources according to the unique needs of each situation.
Supporting Front-line Staff in Critical Situations
Effectively coordinating the resources that respond to emergencies helps save lives and property. However, FRNSW, NSW RFS, and SES separately developed and acquired up to 90 unique processes and applications to support their missions. The agencies determined that standardization and consolidation could significantly reduce inefficiencies and streamline operations in ways that provide direct benefits to the people of New South Wales.
We wanted the robustness for which SAP software is widely known, and the trusted name behind it.– Gavin Brown, Assistant Director of SAP Services, Fire & Rescue New South Wales
FRNSW and its sister agencies have used SAP Business Suite applications for many years to support multiple business functions, including procurement, logistics, finance, and human resources. The three agencies, along with the state Attorney General’s department and the Ministry for Police and Emergency Services independently selected SAP software for optimizing business processes through standardization.
Enter SAP: The SAP Experience
The fire and rescue agencies, AG’s department, and the Ministry for Police and Emergency Services all operate on a single instance of SAP Business Suite powered by SAP HANA. Moving to SAP HANA helped shrink the database for FRNSW’s SAP Business Warehouse application from 300 GB to 49 GB – nearly 84% – with an equally dramatic reduction to report times. Similarly, the move from Oracle to SAP HANA shrank the SAP Business Suite production database nearly 71%, from 750 GB to 220 GB.
Better Business: Benefits
FRNSW and the other agencies now have greater visibility into their operations, resources, and staffing, and are continually finding new ways to use data-driven insights to protect people and property. For instance, many firefighters have acquired specific skills over time, and records of up to 30 years of their training and experience are now available in real time via SAP HANA.
To do the best possible job for the people of New South Wales, we must ensure that our front-line staff have access to the best equipment at all times. By putting all the important information about this equipment in one place, accessible in real time via SAP HANA, we will be able to do better at that than ever before.– Gavin Brown, Assistant Director of SAP Services, Fire & Rescue New South Wales
Better Business: Run Simple
As NSW’s population continues to grow, the number and severity of natural and man-made disasters is expected to increase the need for disaster services. The first major test of the new SAP HANA system occurred when dozens of bush fires scorched thousands of acres in New South Wales and blanketed Sydney in thick smoke and ash for days.
We are now rethinking our data warehouse strategy with the SAP HANA Live offerings. The promise of getting live reporting straight out of the suite is enticing – getting information in real time that used to take up to a day. It will also allow us to simplify the user experience and bring analytics to the desktop.Gavin Brown, Assistant Director of SAP Services, Fire & Rescue New South Wales