City of Cape Town
Customer Snapshot: Overview
Serving 3,500,000 people
The City of Cape Town in South Africa manages a large workforce and serves 3.5 million people. To support their mission of providing citizens with the best service available, city leaders needed a new technology infrastructure. Only then could they focus effectively on value-added services and new economic opportunities.
City of Cape Town
Number of Employees
Cape Town, Western Cape, South Africa
Line of Business
Human Resources, Platform and Technology
SAP ERP, SAP ERP Human Capital Management (SAP ERP HCM)
Customer Snapshot: History
Customer Snapshot: Business Model
This City Works for You
With that promise, the City’s administrative team provides essential services to the citizens, invests in the City’s future, and actively promotes Cape Town to the rest of the world.
Customer Snapshot: Success Strategy
The City of Cape Town’s mission is to improve economic conditions, build infrastructure, and offer services for their residents. They seek to make the City of Cape Town attractive to businesses and safe for residents, while improving roads, water and electrical services, and running programs that provide opportunity to those in poverty.
Our aim was to ensure that in their day-to-day service-delivery efforts, our managers and employees are supported by an effective, efficient HR information service and system.
Enter SAP: The SAP Experience
By working closely with SAP, city leaders were able to determine priorities, identify cost saving measures, and plan the quickest route to benefit. This planning helped deliver projects on-time and on budget.
By putting comprehensive solutions in place to help manage their workforce and operating practices, the City has achieved improvements in areas ranging from talent management to billing for energy consumption.
Better Business: Benefits
The City has made use of the SAP solutions to help break down silos across the seven former municipalities that now converge into one council. Taking advantage of SAP’s extensive services and eco-system, the City of Cape Town has been able to achieve results faster, with greater satisfaction from their employees. To avoid overburdening line managers with ‘train the trainer’ duties, the City outsourced SAP HR training to professionals who trained more than 3,200 employees over a period of six months. The City achieved a 2% reduction in absenteeism (€13 million per year) and a 1.4% saving on the labor budget (€10 million per year).
With SAP ERP HCM, we’ve created an efficient, well-governed work environment that empowers employees so they can focus on meeting citizens’ needs and driving economic growth. SAP provided us with one single version of the truth.
Citizens are directly benefiting as well. Now with remote meter reading, the City eliminated manual data-capture errors and ensured 100% bill accuracy. Tailored billing services based on actual consumption data better match consumer needs.
Better Business: Run Simple
Today, the City of Cape Town can better manage their utilities revenues and invest in future improvements with greater confidence. The City of Cape Town has seen a 10% reduction in water usage and energy consumption as well as the installation of green electricity solar heaters in 10% of private homes.
The City has achieved their first step in its long-term transformation.
Improving Performance… Everywhere
The City of Cape Town is committed to ongoing operational and performance improvement. They now plan to implement career and succession planning, as well as SAP learning solutions to support ongoing training and employee development, along with the rollout of employee self-services to non-PC users via mobile devices and kiosk technology.