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Customer Snapshot: Overview

TÜV Rheinland tests, evaluates, supports development of, and certifies a broad spectrum of products, industrial facilities, processes, and management systems in 500 locations in 65 countries including Germany, India, Chile, China, Japan, Hungary, and more.

TÜV Rheinland

€1.5 billion

Number of Employees

Professional Services

Cologne, Germany

Customer Website

Line of Business
Asset Management, Platform and Technology

SAP Solutions
SAP Multiresource Scheduling

Customer Snapshot: History

From Regional to International

Many highly successful products are certified by TÜV Rheinland’s products division – results that require the expert planning and management of personnel, teams, and resources.

Customer Snapshot: Business Model

Testing the Future

The group’s six divisions provide testing services for products, equipment, and systems. The products division tests and certifies everything from machinery, medical devices, and fuel cells to furniture and textiles, examining all processes from development to regulatory clearance. A single product may undergo up to 70 different tests.

Customer Snapshot: Success Strategy

Optimizing Personnel

Operating in a highly competitive market, TÜV Rheinland can no longer afford to think just locally; they’re taking a global view of employees and capacity. Since many products require different, highly specialized skills, they plan to focus on staffing. This requires the ability to match service requests globally with the best personnel.

The Challenge

Optimizing Resources

TÜV Rheinland had been using spreadsheets to align testing cycles, equipment, lab capacity, and personnel – a solution that no longer fit their complex needs. They wanted to do more than speed up resource allocation; they wanted a smarter way to use existing resources, improve production processes, reduce cycle times, and streamline administration.

Enter SAP

A Trusted Partner Wins Out

Though TÜV Rheinland has worked with SAP for many years, when choosing new software, they always look at what the market has to offer. After considering many resource scheduling solutions, they chose SAP. Insightful analysis, improved resource allocation functions, and ease of use made SAP Multiresource Scheduling the clear choice.

Enter SAP: The SAP Experience

Making it Easy

Dashboards help team members understand requirements, workloads, and capacity at a glance. Integrated analysis gives project teams insight into resource utilization, helping optimize scheduling while saving time, effort, and cost. And a Web-based portal makes it easy for teams to communicate and confirm resource assignments.

Better Business

Plays Well with Others

SAP Multiresource Scheduling was easy to integrate into an array of administrative and production processes supported by SAP and non-SAP software systems alike. All resource scheduling data exists in one place and can be accessed at any time, making it the hub of global resource scheduling.

Better Business: Benefits

Measurable Results

By centralizing information access, SAP Multiresource Scheduling has:

– Reduced idle time through optimized resource utilization and improved scheduling
– Given users real-time insight into project status with intuitive graphical planning tools
– Increased productivity and profitability through reduced cycle times

Better Business: Lessons Learned

Doing it Right

Whatever the testing project, TÜV Rheinland can now allocate, coordinate, and manage the right people and equipment for the job. SAP Multiresource Scheduling handles this complex task, connecting to multiple SAP applications that provide data on quotations and orders, requirements and availability, and skills and resources.

Better Business: Run Simple

Better Scheduling, Happier Customers

Based on results to date, TÜV Rheinland’s systems division, which audits and certifies management systems to meet ISO standards, will be the next division to benefit from the versatility of SAP Multiresource Scheduling.

Using SAP Multiresource Scheduling helps us deploy the right resources faster, which boosts customer satisfaction.

Journey Ahead

Step by Step, Around the World

SAP Multiresource Scheduling is a strategic part of TÜV Rheinland’s drive to harmonize business processes across their worldwide locations. After implementing the application in Germany, the company rolled it out in China and Taiwan. Japan and the United States are next, where 2,000 additional employees will benefit.

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