China Talent Group (CTG TMO)
Customer Snapshot: Overview
Supporting more than 680,000 employees
In China, business is growing while available labor is shrinking. And for the first time, the number of working-age citizens has dropped, according to the National Bureau of Statistics in Beijing. That means companies like China Talent Group (CTG TMO) have an opportunity to help enterprises accomplish more, with less people, using human resource and business process outsourcing services powered by SAP.
China Talent Group (CTG TMO)
Line of Business
Human Resources, Platform and Technology, Service
SAP Afaria, SAP Business Process Outsourcing, SAP Mobile Platform, SAP SuccessFactors Learning, SAP SuccessFactors Performance & Goals
Number of Employees
Customer Snapshot: History
Customer Snapshot: Business Model
Outsourced Online or Offline
The China Talent Group (CTG TMO) provides business process and human resources outsourcing (HRO) to support more than 680,000 employees at 10,000 companies. Through their network in 300 cities across China, CTG TMO offers a comprehensive range of offline and online services, from providing labor resources to managing employee performance, payroll, and social benefits.
Customer Snapshot: Success Strategy
Leading an Industry Transformation
Research shows Chinese labor costs are increasing 15% to 20% annually, so businesses are seeking labor that is efficient, not just inexpensive. Viewing HRO as an industry transitioning to technology-supported services, CTC aims to reduce HR costs and improve customers‘ HR department efficiency by integrating professional services with the latest web and mobile solutions.
Creating Connections for the Next Level of HRO
China is the world’s largest market for mobile phones, and CTG TMO’s clients rely heavily on mobile devices for business-to-business communication, data collection, and interactive employee management. The company already has an established cloud infrastructure, but determined that they needed to develop a powerful foundation of cloud and mobile technology to realize the enterprise’s strategy for taking HRO management to the next level.
CTG TMO is the first SAP partner in China to offer clients SAP Business Process Outsourcing (SAP BPO) services using SAP applications. The HRO service system that SAP provides for CTG TMO includes two cloud service models. The first is the company‘s self-built private cloud, which is used to manage the enterprise’s core HR data resources. The second is a public HR service cloud built by SAP.
More Value for Our Clients.
Some of the world’s largest HRO companies run on SAP. CTG TMO believes their successful implementations underscore the maturity of the SAP product set. Furthermore, SAP Success Factors and SAP BPO are HR industry-specific and include strong localization features. Since many of CTG TMO’s clients run on SAP, integration and communication with those customers will be simplified tremendously.
Low Cost, Stable, Compatible, and Easy to Use.
Because mobile solutions are a priority, CTG TMO believes the SAP Mobile Platform and SAP Afaria provide an advantage through their mobile specialization. They will help simplify new application development, which benefits customers through advanced mobile features and multi-database management support.
Enter SAP: The SAP Experience
Solutions to Support the Greater Vision
The ITAS system also uses SAP Afaria for mobile device management. Through one management console, enterprise leadership can manage employees’ mobile devices and operations directly. Employees can also optimize their mobile work environments according to their role and personal preferences. Furthermore, SAP Afaria can provide high level reports on activity and usage, which helps the user engage in data mining and visualization analysis.
Unique and attractive features in SAP SuccessFactors help employees engage the management of the entire enterprise by delivering an environment of self-management and active achievement of performance goals, which maximizes management efficiency.
14% Increase in Efficiency.
Better Business: Benefits
Engaged, Effective Employees
The SAP Mobile Platform and SAP Afaria are also helping improve crisis response rates by enabling visual data transmission. They’re also doubling daily work completion rates, and boosting data submission accuracy by 8%.
Better Business: Run Simple
Currently, CTG TMO is focusing on the success of highly competitive HRO like fast-moving consumer goods (FMCG), sales, supervision, project management, and corporate marketing strategies. Mobility and flexibility are expected to attract premium customers, and CTG TMO is ready to help them succeed.
Systematic Application of Mobile and Cloud.
CTG TMO has a definite vision for continued innovation. Over the next three to five years, the company expects even greater use of cloud and mobile technologies. CTG has ambitious goals for revenue growth of up to 20%. Many experts see China’s workforce at a crossroads, so CTG TMO is turning to these technologies to create value-added talent development solutions tailored to the unique needs of the Chinese market.
Expect to Increase 20%.