Smith Micro Software, Inc.
Customer Snapshot: Overview
A user experience compatible with 400+ mobile devices
To stay agile and grow, Smith Micro replaced old accounting software with SAP’s Business All-in-One solution, which helped fuel a 50% annual revenue increase. The firm extended its integration with an employee self-service portal to raise job satisfaction, and an SAP Customer Relationship Management application to boost sales.
Smith Micro Software, Inc.
US$55 million (2012)
Number of Employees
Aliso Viejo, California, USA
Line of Business
SAP Business All-in-One, SAP Customer Relationship Management (SAP CRM)
Customer Snapshot: History
Customer Snapshot: Business Model
Smith Micro develops mobile software products and services for the wireless industry, along with software products for business and home. Their client and server applications are used by the world’s leading wireless operators, mobile device manufacturers, and enterprises, and their QuickLink products have sold over 100 million copies worldwide.
Leaders in 4G Connectivity Software.
Customer Snapshot: Success Strategy
Smith Micro has grown aggressively, both organically and by acquisition. But their aging accounting system couldn’t keep up with the growth. Decision makers lacked real-time information and had no access to analytics at the executive level. It was time to replace the accounting system, both to maintain responsiveness and ensure scalability.
Smith Micro needed an ERP application to relieve the current pressure points and facilitate growth and diversification. They evaluated SAP software and similar offerings from Oracle Corporation. The big differentiator: all functions in an SAP Business All-in-One solution are fully integrated. And the single license fee was attractive as well.
What we needed was a scalable, integrated enterprise resource planning solution that would recognize multiple currencies and record a transaction in real time in all affected modules.
Enter SAP: The SAP Experience
The success of Smith Micro’s SAP Business All-in-One solution owes a lot to smooth teamwork among the accounting staff members and the RJT implementation crew. Working together, their speed and efficiency kept the project aligned with the corporate vision of flexibility and scalability.
Implementation was Great.
SAP’s Business All-in-One solution proved its worth almost immediately by eliminating cumbersome multiple spreadsheets from the old accounting system at Smith Micro. The SAP Business All-in-One solution automated most of their tasks and gave them visibility upstream and downstream, so they could understand their contributions in a larger context.
Better Business: Benefits
The biggest win: ease of reconciliation at period closing.
Before implementing SAP, monthly closing took about two weeks, and Smith Micro could barely close its quarters before the deadline set by the Securities and Exchange Commission. Today, even with the lag inherent in third-party processing, the subsidiaries are reconciled within two days.
Keeping IT Costs Down.
Better Business: Run Simple
We are really tech savvy for a small company, and we intend to become even more so as we scale upward.