Day & Zimmerman
Customer Snapshot: Overview
Designed the Hershey's Kiss foil wrapping machine in 1914
Day & Zimmerman is in the business of helping corporations and governments make the world a better place. The company realized that the existing system was not only slowing down the sales process, it was a missed opportunity to connect with valued customers. A Run Simple approach from SAP helped Day & Zimmerman centralize its sales processes, provide better insight into opportunities, and created a more focused, customer-centric mind-set. The result: more meaningful customer interactions and better service.
Day & Zimmerman
Number of Employees
Engineering, Construction, & Ops
Philadelphia, Pennsylvania, USA
Line of Business
Human Resources, Sales
SAP Cloud for Sales
Customer Snapshot: History
Customer Snapshot: Business Model
Customer Snapshot: Success Strategy
Time Saved is Time Earned
An IT-heavy system was weighing down the sales team and disconnected processes were further hampering the organization’s ability to maximize their full sales potential. A stellar history, a great reputation and top-notch services are a salesperson’s best tools, if they can present them effectively to clients. The team at Day & Zimmerman decided their old system could use a boost to cut the load on their tech support team and improve the sales process. They looked to SAP to create a centralized sales process with greater visibility, better team communication, and better account planning tools, and to increase overall customer engagement.
Enter SAP: The SAP Experience
A Sales Team United
With SAP Cloud for Sales, Day & Zimmerman now has the ability to focus even more closely on the needs of customers with complete visibility of sales opportunities, and greater transparency into the business. Day & Zimmermann now has a unified system and consistent sales methodology that helps them better align their services and capabilities.
SAP Cloud for Sales is driving a stronger sales-minded culture within our organization. We now have greater customer insight to align our services and capabilities for the benefit of our customers.— Jeff Lincow, Director of Sales Operations, Day & Zimmermann
Better Business: Benefits
Customer engagement is up thanks to a 360° view that helps identify additional opportunities within each account. A sales team on the field has access to these tools and information via real-time mobile solutions, allowing them to plan and propose custom solutions on the spot. A back-end tool helps managers view the pipeline and check ongoing goals, eliminating time to compile spreadsheet reports and giving a solid snapshot of the business at any time.
Better Business: Today
With a mobile-enabled, cloud-based system, this diverse company can inform, track and unite 21,000 employees. This Run Simple approach saves time and money but also creates a more knowledgeable, more empowered workforce and a stronger sales team as well. From the outside, customers can now make more informed choices when selecting Day & Zimmerman services.