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SAP Customer Experience Careers

Connect with purpose.

Trust, value, innovation, growth: There are no limits at SAP Customer Experience

Personal relationships are back at the forefront of business. At SAP Customer Experience, we help build trusted connections between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth.

SAP Customer Experience is our front-end suite for SAP S/4HANA, which is why we also call it SAP C/4HANA in conversations with CIOs and IT experts. Covering every step in the customer journey - from the first contact a customer has with a company through to when they choose to buy, and service after the sale - the SAP Customer Experience portfolio integrates various solutions for marketing, sales, and customer relationship management, allowing businesses to offer their customers the best experience and service possible, every time.

We have a valiant mission that is fostered by complete support across SAP: Revolutionize the front office and join it with our back-office through S/4HANA. Across SAP Customer Experience, being bold and winning is paramount to our culture, and our people thrive in high performing teams. We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.

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Wondering what SAP C/4HANA stands for?

C is for customer
4 is for fourth generation CRM
SAPHANA is the digital core that powers all

What we are working on  

SAP® C/4HANA, a suite of industry-leading solutions – each one integrated and extensible. Five cloud portfolios work individually and together so that businesses can manage and transform relationships with customers.

Learn more about Customer Experience

Reimagine Customer Experience with SAP C/4HANA

Join the course to learn how you can reimagine the customer experience with SAP C/4HANA. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.

If you would like to enroll for this course, there are no formal prerequisites or limitations. The course is free and open for everyone. Just register for an account on openSAP and go for the course!

Our ideas deliver impact

SAP Customer Experience Labs

The mission of SAP Customer Experience Labs is to help organizations become more agile and deliver solutions quickly into the market. We also help enterprises learn how to recognize where fast failures and iterative learning provide value. Experts at SAP Customer Experience Labs thoroughly investigate new and emerging technologies, such as connected retail, machine learning, and augmented and virtualreality (AR/VR). Our research and development team routinely develops and scales interesting ideas into impactful business solutions. Some of our current focus areas are: Blockchain, Machine Learning and Image Recognition, AR and Gamification, and VR and Digital Twin.

SAP’s Partnership with Google Cloud: Kyma & Knative

Open-source and open standards have always been guiding principles of SAP Cloud Platform so that we ensure our customers and partners benefit from the latest developments in cloud technologyin a non-disruptive manner. This is why we created Kyma, an open-source project designed natively on Kubernetes. It allows you to extend and customize cloud-based and on-premise enterprise applications in a quick and modern way, using serverless computing or microservice architecture. When Google Cloud created Knative, it was clear that Kyma and Knative shared similar philosophies and were bound to grow together. Our close collaboration with the Google Cloud team has benefitted the wider community, and it’s only just the beginning. Learn more about the partnership here.

Meet the team

"SAP Customer Experience is THE place to be right now because we are the embodiment of the Intelligent Enterprise. The customer experience is at the top of the boardroom agenda and driving the customer revolution today. We help our customers redefine the customer experience for their customers by connecting the demand chain to the supply chain and offering an integrated suite for the front office, called SAP C/4HANA. My motto is for us to be bold – we can only compete in technology and change the customer experience by taking bold actions on behalf of our customers."

Alex Atzberger
President, SAP Customer Experience

Our work in action

 

Karma Automotive

Can a customer experience be as luxurious as a sports car? Karma Automotive faced significant challenges in implementing a single system that would meet rigorous requirements of the value chain. They quickly resolved those obstacles by implementing SAP S/4HANA. By adding a mix of cloud solutions to this new digital core, Karma was ready to bring the business closer to existing and potential customers.

 

FC Bayern Munich

Engages with Soccer Fans Leveraging the Combination of SAP Hybris Commerce & Marketing: FC Bayern Munich, one of the leading soccer clubs in the world with over 650 million fans has ambitious goals of consolidating fan data from 52 third party systems. They rely on SAP Customer Experience solutions to be successful in its mission. Learn how SAP Commerce and SAP Marketing help them achieve their goal.

Ready for the next step?

Choose a career path that's right for you

Presales Specialist

A Presales Specialist identifies, understands, and defines customer needs in order to develop and maintain standard product demonstrations and materials to close business and increase revenue. The Presales Specialist will bring a specialized expertise on a given solution (CX-Marketing Cloud, Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud) in the Market unit they support and is a key member in the Virtual Account Team.  

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All CX positions

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Account Executive

An Account Executive creates a complete Territory business plan for a given account list in order to identify/qualify opportunities to generate pipeline, and develop and drive strategy that will result in achieving/over achieving yearly quota targets. Account Executives are responsible for positioning the entire CX portfolio (Marketing Cloud, Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud) to prospective customers as they collaborate with other members of the Virtual Account Team within the Market Unit representing SAP’sfull offering of solutions.

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All CX positions

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Regional Industry Advisor

A Regional Industry Advisor is an Industry and Product Expert that collaborates closely with the Market Unit Sales Leadership developing new business tools and selling strategies for specific industries around our CX portfolio; Consumer Goods, Retail, Manufacturing, Utilities, etc. A Regional Industry Advisor will engage with key business stakeholders during pre- and post- sales cycles, and brings a specialized knowledge/experience of a particular industry as well as one or more of our specific product areas within CX. (Marketing Cloud, Commerce Cloud, SalesCloud, Service Cloud, Customer Data Cloud).

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All CX positions

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Customer Engagement Executive

A Customer Engagement Executive serves as the primary point of contact for customers who have purchased some/all of our CX portfolio (Marketing Cloud, Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud). A Customer Engagement Executive has responsibility for management of assigned Cloud CX customer accounts and aides in the execution of their CX strategy. The focus of this position is to maximize the value that customers and SAP receive through adoption and use of the CX subscription software. Success is measured by retention and growth of subscription revenue.

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All CX positions

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Business Development Specialist

A Business Development Specialist generates additional pipeline within a Market unit specificto the CX portfolio (Marketing Cloud, Commerce Cloud, Sales Cloud, ServiceCloud, Customer Data Cloud). The Business Development Specialist closely aligns with Field AEs/Marketing/Inside Sales to conduct targeted campaigns through phone calls/email outreach to generate and qualify sales leads. Success is measured by quantity and qualityof sales leads that translate into actual sales.

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All CX positions

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Go the extra mile

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Ideal candidates

We want people who think big and dream big. People who are dynamic and full of integrity. We want people who are collaborative, creative, and fun. And most of all, we want people who are passionate about helping businesses – and the world – run better and improve people’s lives.

Career Development

Combine your talents with SAP opportunities to create an amazing career. We’ll be your biggest cheerleaders and provide you with the development tools, training, and support you need to turn your career dreams into reality.

Life at SAP

We go to great lengths to ensure you have every opportunity to succeed – in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. Learn how we operate, innovate, work, play, and give back – to make sure we’re the right fit for you.
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