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Sales and Customer Service for Residential Customers Solutions

Improving insight into activities and costs to optimize customer-facing operations

SAP software helps you care for customers in all phases of engagement and manage the design process for new energy products and services. Our solutions integrate sales with billing to ensure proper invoicing and reduce complaints. Keep communications with customers consistent across channels, including call centers and social media. Monitor activities against budget to optimize operations and increase accountability, while lowering cost-to-serve and raising customer satisfaction.

Learn more about our sales and customer service for residential customers solutions

Solution Capabilities

Explore the capabilities of our sales and customer service for residential customers solutions:

Selling of Energy Supply Products

Improve sales and after-sales processes for energy and non-energy offerings

Simplify and automate processes for managing a complex portfolio of energy supply products with solutions from SAP. Provide sales and service agents with the information they need to propose the right products to the right customers. Complete customer contacts faster. Accelerate contract creation and compliance with integrated CRM functionality for billing, invoicing, and customer financials. Monitor sales success and identify underperforming products and sales tactics.

Selling of Energy-Related Services and Programs

Optimize energy-related service and customer program sales and after-sales

Streamline a complex portfolio of energy-related services and programs with solutions from SAP. Our software can help you guide sales and service agents to propose the right products to the right customers and automate after-sales processes. Agents can complete customer contacts faster, answer customer inquiries, and propose one service or program over another. Management can monitor sales success, identify underperforming services or programs, and take corrective measures.

Customer Service Management

Identify, manage, and resolve service requests with the right tools and data

Provide service agents with efficient tools to access customer information, including service locations. Use customer service management solutions from SAP to handle requests for billing, meter readings, and disconnections or reconnections. Hand tasks over to other agents or groups without losing any information. Send text messages to smart meters. Improve first-call resolution rates and customer satisfaction. Reduce call handling time and gain full transparency in your contact center.

Multichannel Self-Services

Run multichannel customer self-services quickly and cost-effectively

Deliver utility customer self-service functions on your customers’ preferred communication channels, devices, and applications with SAP software. Our software can help you provide the apps your customers want – for account management and bill payment to outage information or inquiries – and monitor their use of channels, apps, and apps functions. So you can invest your time and budget in the apps your customers need and provide the exceptional service they expect.

Inbound/Outbound Contact Centers

Improve performance with unified inbound and outbound contact centers

Deliver high-quality, consistent service across all channels with solutions for inbound and outbound contact centers. With SAP software you can:

  • Integrate multichannel contact centers with other SAP and third-party software
  • Unify your inbound and outbound contact handling and real-time monitoring processes
  • Increase customer satisfaction, cost savings, and revenue streams
  • Align marketing and sales targets in your telesales initiatives
Document Presentment

Turn ordinary customer documents into powerful communication tools

Streamline customer communications by automating the creation and presentation of impactful documents, such as personalized campaigns, forms, and invoices – with help from SAP software. Use intuitive tools to create targeted messages and deliver consistent information across channels, while accelerating processes through software integration. Boost the effectiveness of your offers by embedding relevant cross-sell and up-sell messages.

Social Customer Engagement (Cloud)

Engage effectively through social channels to optimize customer experiences

Empower your marketing and customer service teams to collaborate and quickly deliver appropriate responses to customer inquiries, issues, or comments made on social media channels – with social customer engagement software from SAP. Filter, prioritize, and route high volumes of customer content, so the right expert addresses the right customer. Give your customers the personalized experience they deserve on their preferred social channel.

Real-Time Offer Management

Ensure relevant cross- and up-sell offers during every customer interaction

Give your marketing team a self-learning, multichannel recommendation engine that tracks trends in buying behavior and customer responses to previous offers with solutions from SAP. By leveraging this information, your marketing team can further enrich existing customer relationships and retain customers for a lifetime by suggesting optimal next-best offers and actions that are most likely to be enticing to them.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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