Real-time functionality to save time, improve customer satisfaction, and prevent lost sales
SAP software lets retail store associates access information in back-end systems to improve transaction speed productivity and accuracy and enable customer service and inventory management. Comprehensive, role-based functionality is easy to learn and use, and it provides real-time access to product and inventory data for all locations in the area. The software requires permanent connectivity to a back-end system and is designed for use with desktops, laptops, and mobile devices. Companies can increase workforce efficiency, improve store performance, and increase store sales, shopper loyalty, and customer and employee satisfaction.
The Internet has changed how people shop. Consumers now use their mobile devices to connect to the Web and compare stores. But in-store shopping provides customers with a more personal and interactive experience. Product availability and personalized shopping experiences are the keys to delivering a truly superior customer experience. Effective in-store merchandising is also essential. Store personnel must use all resources and channels proactively to obtain the products customers need at a competitive price - and provide them to customers as quickly as possible.
Customer-service procedures must be streamlined, relevant, and consistent. The overall shopping experience should leave customers with a positive image of the retailer and brand, encouraging them to return to the store again and again.
Deliver a personalized shopping experience and rapid checkout for each customer
Operate your retail store with agility with SAP software and point-of-sale solutions from GK. Adopt new selling processes, quickly adjust pricing and inventory, and achieve customer service excellence with mobile apps. Tailor the shopping experience and provide fast, secure, and personal customer interactions. Bring all customer interactions – regardless of channel – to the devices your store associates use to gain a full view of the customer as they interact with them in person.
Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.