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Governance, Regulation, and Licensing Solutions

Become efficient and globally competitive with governance, regulations, and licensing to create an open government

Integrate governance, regulations, and licensing to create an open government that can compete in the global economy. With SAP software, you can:

  • Make the process of opening a new business or obtaining a building permit or license simpler for constituents
  • Reduce the burden of time and cost

Learn more about our governance, regulation, and licensing solutions

Solution Capabilities

Explore the capabilities of our governance, regulation, and licensing solutions:

Citizen Engagement Transactional Platform

Offer engaging and highly personalized experiences across channels, devices, and touch points with a citizen engagement transactional platform

Deliver an exceptional and personalized online citizen experience across omnichannel touch points and channels with a citizen engagement transactional platform. Provide your citizens with a single view of the government and digitize your services and processes to improve citizen satisfaction levels. With SAP software you can:

  • Integrate all channels and touch points on a single citizen facing platform, and be flexible enough to add new touch points as they emerge
  • Create an experience that's cost effective yet purpose built for today's omnichannel citizens - and deploy it fast
  • Gain a 360-degree view of citizens to create personalized and targeted experiences
  • Make the experiences available on all touch points using responsive design with intuitive Web-content management capabilities
Investment and Construction

Improve investment and construction planning with integrated functionality

Analyze investment alternatives and details, and track budgets, milestones, and delivery, with investment and construction solutions from SAP. With SAP software, you can:

  • Communicate electronically on bids
  • Manage process steps; automate payments and deadline reminders; and track architectural, usage, and land data
  • Keep projects on track, communicate with suppliers, meet deadlines, and provide consistent data for decision making
  • Gain a clear view into investments and portfolios, control budgets, and reduce risk
Knowledge Management

Tap integrated knowledge sources for faster resolution of service issues

Equip service agents with integrated information from knowledge bases, so they can respond to customer issues intelligently and consistently in real time, with solutions from SAP. Increase productivity with integrated knowledge management that offers agents automatic recommendations, allows agents to take advantage of collective team know-how, and enables sharing of knowledge base content with customers.

Citizen Service Analytics

Enhance customer service efficiency and profitability with better insights from citizen service analytics

Help service executives to get a complete picture of customer service performance and profitability with solutions from SAP. With citizen service analytics solutions powered by in-memory computing, you can:

  • Maintain real-time reporting
  • Give service executives access to key performance indicators that help executives make informed, timely decisions
  • Provide deep insight into the complete customer service lifecycle, including technical and financial analysis
Inbound/Outbound Contact Centers

Improve performance with unified contact center operations

Deliver high-quality, consistent service across all channels – with SAP software for inbound and outbound contact centers that integrates multichannel contact centers with other SAP and third-party software. Unify your inbound and outbound contact handling and real-time monitoring processes. Align marketing and sales targets in your telesales initiatives for increased customer satisfaction and greater cost savings and revenue streams.

Visual Knowledge Support

Give field service technicians visual knowledge support to help ensure issue resolution on the first visit 

Provide on-site, digital instruction that contributes to increased first-visit resolution – with help from SAP software for visual knowledge support. With SAP solutions you can:

  • Give your field service professionals the visual instruction they need for safety and repair steps
  • Employ visual knowledge support to make repairs more efficient and complete
Service and Case Management

Manage service requests better to resolve customer issues faster

Offer contact center agents a unified experience across all interaction channels – including social, e-mail, Web, chat, and phone – with SAP solutions that support multichannel service ticket management. Maximize agent efficiency by capturing complete conversation history in a single location, and apply routing and escalation rules to help ensure that service requests are always handled by the right person.

Receivables Management and Payment Handling

Process high volumes of payments quickly and accurately

Take advantage of software that handles every possible payment channel and provides sophisticated and flexible clearing control. With our software for receivables management and payment handling, you can assign individual clearing strategies, automate payment reconciliation, and generate reports aligned with accounting principles. By automating your processes, you can speed payments and reduce internal processing costs.

Resource Scheduling and Dispatching

Increase service efficiency across all facets of operations

Operate at maximum service organization efficiency across forecasting, planning, execution, and analysis with SAP solutions that support resource scheduling and dispatching. Use demand forecasting to determine what, when, where, and how much work is expected, and allocate the right resources to meet the anticipated workload. Respond in real time to field issues such as traffic and cancellations, and analyze performance to identify problem areas.

Mobile Service Execution

Provide personal, face-to-face customer service anywhere, anytime

Deliver on-the-spot customer service through attentive, personalized service – with help from mobile service execution capabilities in SAP software. Enable your on-site, in-person service professionals to create and process requests with all relevant information at their fingertips using iPads. Help your service reps have the most meaningful interactions when face-to-face with customers with mobile service request management, knowledge access, and expert collaboration.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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