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Claim Lifecycle Solutions

Optimize claims processing and analytics

Optimize the entire insurance claims process, from first notification of loss to claims settlement and financial reporting. Our software can help you fully automate claims services, including notification, capture of claims data, subrogation, and recovery. Manage disbursements as well as analytics for fraud detection and claims performance evaluation. Automate best practices and real-time monitoring to help improve customer service, build customer loyalty, and lower claims costs.

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Solution Capabilities

Learn about the capabilities of SAP software:

Claim Notification

Satisfy customers through quick and timely claims information processing

Maximize efficiency of claims management with quick delivery of relevant information. Our software can help your claim handlers work in a conveniently scripted task flow:

  • Accept notice of loss through various channels using prefilled claim types
  • Assign each claim a handler electronically and supply data to decline, fast track, or refer a claim to a specialist
  • Minimize call-backs and reduce leakage and expense while boosting resolution times and delivering fair, high-quality service
Claims Processing

Work with full functionality to resolve claims efficiently

Manage the full claim lifecycle, including notice of loss, investigation, evaluation, negotiation, litigation, subrogation, settlement, and archiving. SAP software can help you:

  • Complete tasks required for prompt resolution using a single workflow to eliminate manual workarounds
  • Get a clear overview of status and results along with analytics tools to support decision making
  • Reduce expenses and loss ratios while increasing capacity, service provider control, and customer satisfaction
Fraud Management

Optimize your combined ratio by preventing and reducing fraud

Maximize your insurance company’s combined ratio by identifying claim frauds and avoid payments on illegitimate claim requests. Our fraud management analytic software, powered by our in-memory platform, can help you:

  • Analyze millions of business transactions quickly
  • Identify and predict fraud-like behavior
  • Issue alerts or block transactions before further damage occurs

Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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