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SAP Self-Service Accelerator for Utilities by SEW

Fast-track your way to a digital platform for better customer engagement

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Self-service views in SAP Self-Service Accelerator for Utilities by SEW

Self-service views in SAP Self-Service Accelerator for Utilities by SEW

Self-service views in SAP Self-Service Accelerator for Utilities by SEW

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SAP Self-Service Accelerator for Utilities by SEW

Improve customer engagement by providing self-service capabilities to utility customers online or through a mobile device. With SAP Self-Service Accelerator for Utilities by SEW, you can support real-time, two-way communication between your utility business and customers.

  • On-premise and cloud deployment
  • Improved services and customer satisfaction
  • Reduced call volumes and customer service costs
  • Fast time to value to deliver ongoing innovation
Read the solution brief

Key Benefits

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Respond to utility customer demand quickly

Redefine your customer relationships by providing fast and convenient self-services available on the Web and through mobile devices. 

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Enable real-time multichannel interactions

Integrate all customer interactions into one intuitive and multichannel experience that’s accessible through an online portal and native mobile apps.

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Gain a 360-degree view of your customer engagement

Deploy self-services with an ideal fit by connecting SAP Self-Service Accelerator to SAP Multichannel Foundation for Utilities and Public Sector and SAP HANA.

Key Capabilities

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Self-service views in SAP Self-Service Accelerator for Utilities by SEW

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24x7 online account management

  • Display customer profile information with personalized modules
  • Authorize customers to manage their profiles, notifications, marketing preferences, and payments
  • Give customers access and editing rights to their account information on a single sign-on view

E-bills and payments management

  • Allow utility customers to manage billing and payment functions online
  • Give customers on-demand access to their current balance and billing details
  • Accelerate the resolution of customer issues related to billing and payment

Analytics for energy and water consumption

  • Empower customers with visibility into their electric, water, and gas usage
  • Communicate costs by using chart displays for different periods
  • Challenge customers to improve consumption with intuitive analysis

Comparison of energy and water use

  • Provide customer access to electric, water, and gas usage information on demand
  • Let customers compare their consumption against other attributes
  • Empower customers to become better stewards of their finances and the environment

Delivery of secure notifications

  • Centralize all notifications exchanged between a customer and your utility business
  • Provide a single view of communications business-wide

Energy efficiency and water conservation

  • Show customers their rebates and savings tips with one point of access
  • Allow customers to view and enroll in energy efficiency programs through a Web portal or mobile app
  • Ease your customers’ ability to perform and undertake various energy and water savings measures

Real-time outage reports and alerts

  • Give customers a single view of their current and planned outages
  • Help customers communicate with utility customer service agents to address outage-related notifications

Self-service options

  • Enable your utility customers to enter and log customer service requests
  • Support move-ins, move-outs, and service transfers through a Web portal or mobile app

Continuous enablement of smart homes

  • Bring to market a Web portal or mobile app that permits customers to manage and control home appliances and devices
  • Meet customer expectations by enabling them to monitor and protect their homes from any location 

Electric vehicle management

  • Enable customers to add electric vehicles to their system and view corresponding details
  • Supply customers with a dashboard that details their charging plans and locations
  • Offer personalized charge-time recommendations based on the needs of the customer’s electric vehicle

Promotion of energy-efficient partners

  • Sponsor your partners for energy-efficiency programs and other utility programs via a Web portal or mobile app
  • Promote your partners for community initiatives through a Web portal or mobile app

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
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Installation and setup

Follow detailed instructions and comply with prerequisites and preparatory configurations to install SAP Self-Service Accelerator with ease.

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Configuration

Optimize the configuration of SAP Self-Service Accelerator with our comprehensive configuration guide.

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Integration

Find out how you can seamlessly integrate SAP Self-Service Accelerator with your existing SAP landscape.

Pricing and Packaging

Deploy this product in the cloud or on premise to meet your specific business needs and budget.


Get maximum value from SAP Self-Service Accelerator

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

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