Skip to Content
Nous appeler au

États-Unis

+1-800-872-1727

Canada

1-888-342-5727

Ou voir la liste complète de nos numéros locaux

Demander à Joule

Chattez avec l'assistant IA Joule pour obtenir des réponses rapides dès maintenant.

Nous contacter

Envoyez-nous vos commentaires, vos questions ou votre feedback.

Contact Us Nous contacter
  • Accueil
  • Tous les produits
  • Gestion de la Supply Chain
  • SAP Complaint Handling
  • /Tous les produits
  • /Gestion de la Supply Chain
SAP Complaint Handling
Overview
  • Overview
  • Features
  • Plans and pricing
  • Technical information
  • Resources
/content/sapdx/countries/fr_ca/registration/request-demo.html

Image is showing the software application running

SAP Complaint Handling | Complaint Management Software

SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.

Button 1

Button 2

Overview

Increased supplier recovery ratio

Collect all complaint related costs.

Decreased logistics costs

Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.

Reduced time to process and settle complaints

Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.

Details

Solution type

Business Essentials

Industry

Automotive

Compatibility

Works with

[productWorksWithTooltip]

SAP Integration Suite

Software prerequisite

[productSoftwarePrerequisiteTooltip]

Features

Complaint orchestration

One central cockpit that provides full transparency.

Complaint orchestration feature

Interact with customers for effective complaint management

Approve, rework, or reject complaints. Add internal and customer notes, including attachments.

customer management feature

Initiate and track follow-up activities

Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.

Initiate and track follow-up activities feature

Collect costs

Collect all related costs throughout the claim process.

Collect costs

Transfer costs to claim

Transfer relevant costs to a claim in the backend system.

cost to claim feature
Image is showing the software application running

Plans and pricing

validFrom1724198400000

validUntil253370723039000

materialNumber8018751

internalId8018751

lifeCycleStatusCodeA5

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName000000000008900364

titleSAP Complaint Handling

editionId578bb275-7445-4a3f-9a0f-cf20a2be8819

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":"in_blocks_of_1000_records","amount":1000,"metric":{"elasticity":"Elastic","technicalName":"records","name":"Record"},"timeUnit":{"technicalName":null,"name":null}}

commitmentPeriod{"max":36,"min":3,"unit":{"id":"months","name":"Months"}}

renewalTypes[{"description":"Auto renewal of the Contract","value":"auto"}]

prerequisites{"materialNumber":"8018751","materialName":"SAP Complaint Handling","targetUrl":null,"andConnections":[],"orConnections":[{"materialNumber":"7018652","materialName":"SAP S/4HANA Enterprise Management for Professional use","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8008410","materialName":"SAP Integration Suite, basic edition","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8008411","materialName":"SAP Integration Suite, standard edition","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8019364","materialName":"SAP Supply Chain Base","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8019361","materialName":"SAP Cloud ERP Private","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8014332","materialName":"SAP S/4HANA Cloud, private edition","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8021371","materialName":"SAP Cloud ERP Private, sovereign cloud option","targetUrl":null,"andConnections":[],"orConnections":[]},{"materialNumber":"8019841","materialName":"SAP Cloud ERP Private, limited option","targetUrl":null,"andConnections":[],"orConnections":[]}]}

prices[]

salesMetric{"id":"records","name":"Record","description":"Record is each individual data object managed via the Cloud Service.","elasticity":"Elastic"}

productQuantity{"minQuantity":"1","maxQuantity":null,"quantityIncrement":null}

deploymentTypePublic Cloud – non S/4HANA

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

  • Metric:

    • This product is priced by block of 1000 records each year.
    • Record is each individual data object managed via the Cloud Service.
  • Included:

    • This plan includes one productive tenant, one test tenant, and one development tenant.
  • Payment method:

    • Payment via invoice is supported for all countries.
    • Click on the "Buy Now" button to find out if payment via credit card is supported in your country.
  • Supported languages:

    • Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.

productMarkets["AD","AE","AF","AG","AI","AL","AM","AO","AQ","AR","AS","AT","AU","AW","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BR","BS","BT","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CO","CR","CV","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MG","MH","MK","ML","MM","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RU","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","ST","SV","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UG","US","UY","UZ","VA","VC","VE","VG","VI","VN","VU","WF","WS","YE","YT","ZA","ZM","ZW","AD","AE","AF","AG","AI","AL","AM","AO","AQ","AR","AS","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BR","BS","BT","BV","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CO","CR","CV","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MG","MH","MK","ML","MM","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","ST","SV","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","US","UY","UZ","VA","VC","VE","VG","VI","VN","VU","WF","WS","YE","YT","ZA","ZM","ZW"]

Technical Information

Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.

Technical details

technicaldetails1

Security

security1

Services and support

servicesandsupport1

Two individuals are seated at a table in an office setting. The person on the left is wearing a green jacket and has a laptop in front of them. The person on the right is wearing glasses and a white top, also with a laptop. Both faces are obscured by pixelation. A teal geometric shape is in the background.

Product documentation

View information and documentation for implementing and managing your SAP products.

View SAP Help Portal

Data security

Help protect confidentiality and data integrity.

Learn how to secure your enterprise

Business process security

Support compliance with regulatory requirements.

Explore security products from SAP

Risk and threat mitigation

Drive continuous improvement across your operations.

Report a security issue

Cloud delivery options

Enable a smooth transformation while meeting security and compliance requirements.

Explore our cloud options

Installation and setup

Follow these setup instructions so you can start running your SAP software quickly and confidently.

Configuration

Optimize the configuration of SAP products with our comprehensive configuration guide.

Integration

Find out how you can integrate SAP products with your existing IT landscape.

Resources

Self Service

Visit website

SAP

Demander à Joule

États-Unis

+1-800-872-1727

Canada

1-888-342-5727

Ou voir la liste complète de nos numéros locaux

Nous contacter

Liens rapides
  • Speak Out at SAP
  • SAP Trust Center
  • Rechercher une solution
  • Secteurs d'activité
  • Trouver un partenaire
  • Essais et démonstrations
  • Trouver des services
Tendances
  • SAP Sapphire
  • SAP Business Suite
  • SAP Business Data Cloud
  • SAP Business AI
  • Durabilité
  • Écosystème de partenaires
À propos
  • Informations sur l'entreprise
  • Référentiel mondial
  • Relations avec les investisseurs
  • Carrières
  • Actualités et presse
  • Événements
  • Témoignages clients
  • Lettre d'information
Informations sur le site
  • Confidentialité
  • Conditions d'utilisation
  • Mentions légales
  • Copyright
  • Marque
  • Déclaration relative aux cookies
  • Préférences cookies

© 2026 SAP SE ou société affiliée SAP. Tous droits réservés.