SAP SuccessFactors Employee Central Service Center Features
Explore HR help desk software features that let you answer employee questions, create a ticketing system, and deliver seamless HR services while analyzing their success.
Ask HR and Employee Self-Services
Find a solution, open a ticket, or contact your HR Service Desk – from anywhere within your SAP SuccessFactors HXM Suite.
HR Case Management
Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.
Ticket routing
Send HR tickets to the right person or group and enable collaboration to address complex issues.
Permission controls
Access employee data to verify and update employee information within SAP SuccessFactors Employee Central.
Solution finder
Include relevant information – such as articles, links, and attachments – in the HR service ticket.
Ticket creation
Create a ticket on behalf of the employee automatically from a phone call, e-mail, or chat session.
HR Service Delivery Analytics
Gain insight into employee interactions, service levels, frequent issues, and the quality of the resolutions provided.
Explore the latest release highlights and product road map
What’s New Viewer
Explore new features, functions, and highlights in the latest release of SAP SuccessFactors Employee Central Service Center.
SAP Road Map
Explore your current options, planned innovations, and future features and functions.
SAP SuccessFactors Innovations
Discover recent innovations across the SAP SuccessFactors HXM Suite.
SAP Store and SAP API Business Hub
SAP Store
Discover, try, buy, manage, and deploy trusted partner applications that extend your existing SAP SuccessFactors solutions.
SAP API Business Hub
Discover APIs and pre-packaged integrations from SAP and select partners to connect solutions to your existing landscape or write your own custom extensions.