Reduce your back-office costs and improve your consumption billing quality
Resolving complex exceptions with fast, consistent and auditable solutions, easy to learn. Real time work distribution and management reporting and fully transparent and integrated with standard SAP without modifications. Easy implementation with proven go-live in 2 - 3 weeks.
Overview
Reduce back-office resources
Because EMMAX automatically distributes work, offers predefined solution steps tailored to the exception, shows all relevant information on the first screen, prevents cherry picking, shows customer views, autocompletes obsolete exceptions, etc it reduces your Back-Office resources immensely.
Reduce unbilled revenue loss by handling exceptions
With EMMAX/PAM you can proactively reduce the unbilled revenue to very close to zero, and in a timely manner. This is a huge contribution to the net profit, data quality, and customer satisfaction.
Structured and efficient support
To create an secure, familiar and fast support option, EMMAX has it's own component in the SAP Support infrastructure, completely transparent with standard SAP Incidents. For EMMAX Issues you simply create an SAP OSS incident and it will end up in the Excimp Support Inbox.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
No more late or unbilled contracts
Handles exceptions based with the goal of getting the bill to all customer in time. This means that all exceptions related to a customer need to be resolved in time. This goal can be reached because the product shows all exceptions related to the customer. The agent can then resolve all in one go.
Information visibility
Shows relevant information related to the exception and required to resolve on the first screen of the case. This makes judging the situation by the agent very easy and reduces opening multiple screens. The information often also contains functions to help resolve the exception.
Autoclosure
Obsolete cases are completed automatically if the exception is resolved, either by data coming in, an agent worked the case and forgot to complete or because of any other reason. This means agents never spend time on already resolved cases.
Plans and pricing
All plans include:
Basic Edition
Edition available for up to 25000 Contracts
EMMAX Basic license
Price unavailable in this region- Minimum contract 1 year
Edition available for up to 25000 Contracts
EMMAX Basic license
Basic Edition Extension
Edition available for a range of 250000 to 1000000 Users
Includes 10000 Contracts Price unavailable in this regionEdition available for a range of 250000 to 1000000 Users
Includes 10000 Contracts PAM Module
Identifies the late - and unbilled contracts
Price upon requestIdentifies the late - and unbilled contracts
BORIS
Library with over 100 predefined, tested and documented solution steps ready to use for resolving exceptions.
Price upon requestLibrary with over 100 predefined, tested and documented solution steps ready to use for resolving exceptions.
