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Request to Service in SAP ERP
Deliver real-time service and build lasting customer loyalty with Request to Service processes in SAP ERP
Differentiate your brand with exceptional service – using Request to Service in SAP ERP. This ERP software helps your organization resolve issues quickly, optimize field service, boost customer satisfaction, and more.
Customer Story: Municipalidad de Guatemala
Why Request to Service in SAP ERP?
To gain an edge, you need to optimize service delivery and incorporate flexible service processes into daily customer interactions. With Request to Service in SAP ERP you can:
Key capabilities of Request to Service in SAP ERP:
Optimize service delivery through integration with SAP ERP – and incorporate flexible service processes into daily customer interactions.
Generate revenue with relevant offers, bundles, and renewals of profitable service contracts
Better manage and execute all processes involving field service and repair shop service
Resolve customer requests quickly and reduce service costs
Service Parts Management
Establish an efficient and integrated service-parts supply chain – and gain real-time visibility into data for customers, suppliers, and operations.
Reduce investment in service parts, while ensuring the right parts are available quickly
Improve service-parts fulfillment, planning, and procurement
Run efficient warehousing processes to optimize operations and control costs
Service Project Management
Align service projects with resources and business objectives – to minimize project delays and prevent interruptions.
Get better insight into project cost, time, scope, and quality
Manage each project phase efficiently – from initiation to closure
Integrate functionality for finance and human resource processes into service projects
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