Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.
AI-powered scheduling features with a customizable crowd services platform
Integration with the SAP Field Service Management solution
Internal and external mobile access to SAP Field Service Management
Key benefits of SAP's Crowd Service management
Deliver services faster
Improve workforce planning and reduce bottlenecks by helping contingent workers act in real time, when and where maintenance is needed, anywhere and anytime.
Exceed customer expectations
Shorten wait times and meet customer demand for real-time service by dispatching certified technicians who are close to the customer and have the right skills for the job.
Expand geographical coverage
Crowdsource the best talent, reduce the risk of staff shortages, and save costs on recruiting and onboarding by using a flexible, on-demand service network.
Crowd service is a pool of certified and trained partners and third-party vendors available to respond to service calls when needed. Crowd service equips your organisation with a sizable and knowledgeable team of technicians -a team that can keep pace with rising customer expectations and enable predictive maintenance models- while ensuring that they are following all your processes, and that the customer is getting as good an experience from them as they are by your employees.
SAP Crowd Service helps your company build an own ecosystem of internal and external experts and technicians, and enables you to increase geographical coverage and provide faster service to the field and react fast to peaks in service request demands.
Thanks to integration to field service management software, external workers get also access to internal company manuals, tutorials, and videos, as well as to customer specifics and device specifics for getting the job done quickly and effectively.
When you work with external partners like service providers, subcontractors, freelancers or others, your company would like to have flexibility and scalability to be able to digitize your crowd service business processes. Knowing that, we have created a very interesting transactional-based pricing model that will help you to grow your business on a sustainable way. Please reach out to one of our sales representatives to know more about it.
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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