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SAP Enterprise Service Management, profanity check
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Define a set of pejorative vocabulary.

The profanity check feature flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send.

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Agent Productivity Gain

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

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AI Feature

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  • Details:

    • AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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SAP Enterprise Service Management, Profanity Check

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SAP Enterprise Service Management, Profanity Check Demo

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