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Cloud Operations

By providing transparency into cloud service delivery and availability, as well as hybrid IT landscapes, we can help you plan and optimize resources.


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Cloud Delivery processes

Get a single source of truth for external cloud delivery certifications and attestations. 

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Hybrid IT operations

Learn how to achieve smooth and efficient operation of your hybrid solution landscape.

Hear from the operations experts

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Efficient Hybrid IT Operations

Listen to Marcus-Alexander Funke, Chief Architect at SAP, talk about how to ensure a seamless operation of hybrid solution landscapes.

 

Hybrid IT Landscapes and IT Operations

Watch this video with Olivier Guillen, MCC Global Topic Owner Hybrid Operations, to gain his expert insights on hybrid landscapes, their typical deployments, and changes for IT operations.

Cloud Delivery Processes

Entrust your critical business operations to cloud services that are run according to rigorous and comprehensive management policies


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Incident Management

Restore normal service operations as quickly as possible and minimize adverse impact on business operations by enabling optimal service quality.

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Escalation Management

Manage escalations related to incidents effectively and professionally, including internal and external stakeholder communication.

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Problem Management

Prevent future problems by finding solutions through root cause analysis (RCA) of individual or multiple incidents.

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Change Management

Implement new services, improve an existing service, or remove an ineffective service with minimal disruption to existing infrastructure.
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Service Request Fulfillment

Manage standard, repetitive, and low-risk requests from customers or users in an efficient manner.
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Monitoring

Monitor all events to detect and escalate exceptions to normal operational conditions.
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User Access Management

Grant authorized users the right to use a service and prevent access to unauthorized users.

Hybrid IT Operations

Cloud solutions are now part of the standard model for delivering IT services. Find out how to enable the efficient operation of a hybrid landscape.


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Explore hybrid landscapes

Find out more about IT landscapes consisting of cloud and on-premise solutions, and learn about typical deployment models.

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Identify changes for IT operations

Address the significant adjustments to responsibilities that result from the implementation of cloud-based solutions.

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Govern hybrid landscapes effectively

Get best-practice guidance on implementing governance processes that support efficient hybrid operations.

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Understand the impact of a shift to hybrid IT

Appreciate the new challenges and opportunities that result from different deployment and operational models.

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See hybrid landscape governance in action

Understand how to govern hybrid landscapes by exploring an imaginary customer implementation.

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Understand DevOps and what is required to adopt

Find out what DevOps means and how it impacts culture, automation, measurement and sharing.

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