State of Indiana
Customer Snapshot: Overview
50% of Indiana's infant deaths come from a subpopulation of only 1.6% of all births
State of Indiana
US$30 billion (Budget)
Number of Employees
Line of Business
design thinking workshop for business innovation, SAP Data Services, SAP HANA, SAP Lumira, SAP Predictive Analytics
Indianapolis, Indiana, USA
SAS, Tableau, Microsoft, IBM, Qlik, Information Builders, MicroStrategy
Customer Snapshot: History
Customer Snapshot: Success Strategy
By running like a cutting-edge business and using the technology of today, constituents can partner in decisions, and state funds can be used when and where most critically needed. Earning the taxpayers’ trust with transparency, this government is different because they do not approach issues with a one-size fits all approach.
It was a challenge from Governor Mike Pence to his IT and Budget teams to follow his dream to a better Indiana. Knowing that the private sector is able to solve complex issues with comprehensive data management solutions, they hoped to do the same by analyzing massive volumes of information that held clues to answers that can save people’s lives.
With the help of SAP and KSM Consulting, The Management and Performance Hub (MPH) project was launched with the intention of creating citizen-centric IT architecture, keeping Indiana residents at the core of all interactions. To succeed in this initiative, they needed to analyze data enterprise-wide in real-time, and track their progress against key performance indicators—all with citizen involvement and transparency.
Design Thinking Workshop Starts the Hub
Having such admirable goals to make Indiana a better state to live, and making it a smashing successful reality, was two different paths until the right way of thinking and co-innovating could happen. Enter SAP’s Design and Co-Innovation experts to start a one-week long Design Thinking Workshop.
By pulling together a large group of employees from end-users to IT and management, and including Indiana residents and other constituents, they were able to learn a new method of thinking and “Design Doing“ that made actionable plans a reality for the State of Indiana. Collaborating in a vastly different thinking space than they ever saw before enabled each person to see and understand both sides of every equation, and reach an action plan together.
Enter SAP: The SAP Experience
The University of Notre Dame, one of Indiana’s Crown Jewels of higher education, is even getting in on the partnership. Capitalizing on the local power source of bright minds, the University and SAP are using Big Data analytics in a whole new way. In fall, 2015, Masters students taking an eight-week course on Data Analytics studied data from 160 million traffic incident records in search of new solutions based on their analyses, presenting their findings to state officials.
The benefit for the state is they get bright minds to look at some of their problems. For ESTEEM, it makes it a more robust learning experience. It gives them a chance to learn and to present on real-world problems.– Don Ginocchio, 1981 Notre Dame graduate and SAP employee
Better Business: Benefits
Better Business: Run Simple
To bring innovation culture into an organization is very difficult...it’s about people, places and processes. SAP’s Design Thinking team came in and helped us find out what it meant and what it required to get us to that point. Now the team has begun to think in new ways, they’re excited about it, they want to bring in more people, and they want to involve them.- Paul Baltzell, CIO, State of Indiana
Paul Baltzell, the CIO at the State of Indiana says all CIO’s should try Design Thinking, and plans to use this new way of thinking in everything they do at the MPH. To see inside the State of Indiana’s Design Thinking workshop experience and hear more details about it, visit the SAP User Design Services story for the Hoosiers here.
Design Thinking Leaves Indelible Impression
If we can save a life, even if it’s in another state…we want to do that…
It’s a new way of thinking and you can’t just stop at one.-Paul Baltzell, CIO, State of Indiana