Poste Italiane S.p.A.
Customer Snapshot: Overview
15% Better First Time Delivery Rate
Since their founding more than 150 years ago, Poste Italiane has earned a reputation for diversification and innovation. Along with postal services, the company offers integrated products in communications, logistics, finance, insurance, and mobile telephone services. To maintain their edge, Poste Italiane is turning to mobile technology to improve and modernize all services and products.
Poste Italiane S.p.A.
Number of Employees
Line of Business
Platform and Technology, Service, Sustainability
Good Technology, AirWatch, MobileIron, Citrix
Customer Snapshot: History
150 Years of Public Service
Organized postal delivery in Italy dates back to the Roman Empire’s cursus publicus, but the modern postal system wasn’t established until 1862, after the small sovereign states in the Italian peninsula united into the Kingdom of Italy. Today, Poste Italiane has become an international model for the transformation of a former state-run monopoly into a successful, integrated business.
Poste Italiane has been a dedicated SAP customer for many years, turning to SAP solutions for administration, accounting, product lifecycle management, data warehousing, and human resources. Diversification at Poste Italiane led the organization to select SAP Afaria for mobile device management, because officials wanted a solution that could handle multiple operating systems and device types, such as handheld computers, scanners, printers, and point-of-sale devices.
Enter SAP: The SAP Experience
Based on the success of the pilot, Poste Italiane began a rollout consisting of more than 18,000 devices in Italy’s major metropolitan areas, which was completed in six months and within budget.
By enabling postal workers with mobile devices, Poste Italiane is freeing customers from having to travel to the local post office. They can now sign electronically at home for registered mail, phone SIM cards, and other materials that require tracking. In some cases, customers ordering products for delivery by mail can pay for their eCommerce purchases with a credit card when the carrier delivers the mail. Customers can even initiate contracts for insurance and financial services right at their doorsteps.
Better Business: Benefits
Better Business: Run Simple
Carriers Can Manage Higher Volume
The SAP Afaria solution helps Poste Italiane’s carriers do their jobs more effectively because they can better understand and manage their workloads. SAP Afaria also helps eliminate paperwork and improve timeliness and efficiency by reducing the numbers of repeat deliveries, tracking errors, and customer documentation.
Poste Italiane will continue to roll out mobile devices, which will ultimately number about 40,000 among the nation’s 14,000 post offices. The post office is also looking to expand their service portfolio to include services such as driver’s license renewals and medicine delivery from the National Pharmacy Federation.
Mobile technology is helping the postal service implement new products and services faster than ever, providing a competitive edge and improving the lives of their customers.