Customer Snapshot: Overview
Serves 550,000 people from disadvantaged communities
There are 8.6 million people living below the poverty line in France who can’t afford basic necessities like hygiene products, clothing, and school supplies, yet 630 million euros of non-food goods are destroyed each year.
Line of Business
Commerce, Finance, Sales, Sourcing and Procurement, Supply Chain, Sustainability
SAP Business One
Number of Employees
9 full time employees and 35 volunteers who regularly give 1 or 2 days a week of their time
Corporate Social Responsibility
Partnering with charities and donor companies, Dons Solidaires developed a catalog system where charities could order the goods their beneficiaries needed. Through financial and technical support from SAP, Dons Solidaires was able to automate their catalog and inventory system and bring it online, freeing up volunteer time and valuable resources to help Dons Solidaires Run Simple.
Customer Snapshot: History
Customer Snapshot: Business Model
Customer Snapshot: Success Strategy
Automating Catalog Updates to Optimize Resources
Before the e-catalog launch, Dons Solidaires e-mailed product listings to its charity members every six weeks. Within two days, the catalog was obsolete as charities placed their orders. There was no way to update the listing in real-time to reflect stock availability. The charities ended up ordering items that were no longer available. Dons Solidaires volunteers then had to call charities to propose substitute items in their orders. With only nine employees and 35 volunteers, that was time that Dons Solidaires simply couldn’t afford.
In the year 2015:
A Strong Long-Term Relationship
SAP has been providing financial and technological support to Dons Solidaires since 2010, funding the distribution of school supplies and Christmas gifts, mobilizing staff, covering logistics costs, donating SAP Business One licenses along with expertise and advice, working closely with Dons Solidaires to launch an e-catalog system, and most recently, supporting Dons Solidaires’ emergency campaign to respond to the refugee crisis.
Identifying Needs to Put First Things First
SAP provided a technology grant of SAP Business One licenses and worked with the organization to improve logistics processes and optimize their resource management. With SAP’s guidance and support, Dons Solidaires examined the companywide processes to identify their primary needs and next steps. It became clear early on that with a small team and increasing needs of Dons Solidaires member charities, reducing administration time and creating a self-service ordering and registration system were top priorities.
Better Business: Benefits
Helping More People Than Ever: Targeting 1 Million People in Need by 2018
Real-time stock has enabled Dons Solidaires to grow today and in the future. And as a result, the social benefits have increased. More goods are delivered to more charities – on average, two to four weeks faster than before. Charities’ satisfaction increased as well as the motivation of Dons Solidaires’ team. They have been relieved of the burden of admin overhead and can now focus their efforts on getting more products to more charities.