Brisbane City Council
Customer Snapshot: Overview
2 Million trees planted in 4 years
Brisbane is a city fully committed to the future. Trendsetters, not followers, the team is constantly seeking out new ways to maximize technological advantage and keep Brisbane in the forefront of world progress.
Brisbane City Council
Line of Business
Asset Management, Finance, Human Resources
SAP EPM, SAP ERP, SAP ERP Financials, SAP ERP Human Capital Management (SAP ERP HCM), SAP SuccessFactors, SAP Supplier Relationship Management (SAP SRM)
Number of Employees
Brisbane Vision 2031 is the Council’s long-term plan for the city which is constantly undergoing review and revision based on the city’s emerging needs and emerging technological advancements. That vision includes changing the way the council works to adapt to the new technology instead of the other way around.
Customer Snapshot: History
An Ongoing Commitment to Building a Community
Brisbane offers free Wi-Fi in its public libraries, parks, and major shopping destinations. And the city’s buses and ferries are now GPS-enabled to allow commuters to use their smart phones to track when their next ride will arrive. The vision of Council’s Brisbane Economic Development Plan from 2012-2031 states that by 2031 Brisbane will be regarded as a top ten lifestyle city and global hub for resource and environmental management business.
Customer Snapshot: Business Model
Customer Snapshot: Success Strategy
Council’s smart city strategy is about looking at ways we can use technology to better serve the people of Brisbane.— Greg Evans, Divisional Manager for Organizational Services, Brisbane City Council
One Council, One Platform
Brisbane City Council wanted to provide electronic communication among departments not just to expedite processes but to help create a more unified overall organization. Not only were they looking to connect their back-end finance and customer service operations, they were also looking to connect people in the field with everything they need to get the job done. The time needed to visit a site, assess the situation and plan resources before formulating a plan was time wasted, according to the council. They needed a system that would help close that gap and take time to resolution of an issue from days to hours.
Through these devices, a technician with a GEO.e-equipped mobile device can examine a worksite, access historical data about the location, create an action plan and mobilize a team armed with all the equipment they need to get the job done in hours from start-to-finish instead of days.
Enter SAP: The SAP Experience
Better ROI Creates Dividends for Residents
For the same amount of money, the council is now covering more park and road maintenance and delivers savings to the people of Brisbane. Real-time information reduces time on the job from a day to just a few hours, with more prepared and informed people in the field and more satisfied residents at the end of each day.
<8 years to recoup full ROI with SAP
Better Business: Benefits
Natural disasters like tropical storms, cyclones, bush fires, floods and hailstorms can cripple a city of millions. But not Brisbane. The City Council has things well in hand with geographically enabled mobile devices to monitor trouble spots like downed power lines and trees and remedy the situations within hours.
Better Business: Run Simple
5%: Field staff time spent on data entry, down from 20%