Customer Snapshot: Overview
4,000,000 customers, 700,000 claims per year
Filing an insurance claim is not something anyone looks forward to. But at DEVK Insurance, one of the largest insurance companies in Germany, the process has become a lot less trying and complicated – and not just for people making claims but for the staff processing them as well. DEVK Insurance is putting its customers first and achieving extraordinary customer satisfaction rates because of it.
Line of Business
SAP for Insurance
Number of Employees
Customer Snapshot: History
In 1886 DEVK was founded as a burial fund for railway workers, and today is Germany’s 3rd-largest household insurer, 5th-largest car insurer and ranks 7th in liability insurance.
Customer Snapshot: Business Model
Keeping Members On Track
Customer Snapshot: Success Strategy
We now automatically process 40 to 50 thousand windshield claims. This means no employee needs to enter the claim, no employee has to authorize any payments. Instead, they are simply set up by the system, paid and then closed.— Rüdiger Burg, Head of Property & Casualty / HUK Damages, DEVK
Enter SAP: The SAP Experience
SAP® Claims Management software raised the bar for claims management across the board. From simpler filing to automated claims to centralized more efficient processing tools, the system simplifies every aspect of claims management.
With SAP Claims Management we can cover the entire claims process, from first notice of loss to the close of a claim.— Frank Lippok, Senior Project Manager, DEVK Insurances
Better Business: Benefits
With SAP Claims Management, employees now have more flexibility in choosing how to file claims, and greater efficiency in their ability to work on multiple cases at once. The result is accelerated claims resolution with better-functioning claims management for employees and increased customer satisfaction level with improved response time for their customers.
>40,000 Windshield claims processed automatically
Better Business: Run Simple
Keep Making Connections
DEVK has conducted surveys across all arms of their expanding company, discovering where processes are in need of streamlining and which areas would benefit from being converted into SAP. The overall goal is to increase customer satisfaction in terms of speed and customer service.