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Customer Snapshot: Overview

1/2 million cows produce ~3.4 million tons of milk annually in Switzerland

Emmi Group is the largest Swiss milk processor and one of the most innovative premium dairies in Europe. In Switzerland, Emmi focuses on the development, production, and marketing of a full range of dairy and fresh products as well as the production, ageing, and trade of primarily Swiss cheeses. In the past two years, Emmi has partnered with SAP to undergo a digital transformation and Run Simple. Emmi decided to upgrade the business systems at their Swiss production facilities in order to consolidate, streamline processes, and gain efficiencies in the core dairy processing operations.

Emmi Group

CHF 3,404 million (US $3.52 billion)

Number of Employees

Consumer Products


msg systems AG

Visionary Themes

Digital Economy, Run Simple

Luzern, Switzerland

Customer Website

Line of Business
Manufacturing, Sourcing and Procurement, Supply Chain, Sustainability

SAP Solutions
SAP HANA, SAP Dairy Management by msg, SAP ERP

Customer Snapshot: History

Ageing as Well as Their Cheeses Do

Emmi was founded in 1907 and is headquartered in Lucerne, Switzerland. From 1993 to 2016, Emmi has had an impressive transformation from a regional manufacturer to an international company for premium dairy products.

Customer Snapshot: Business Model

Swiss Bliss

Emmi Group is Switzerland's leading milk processor and currently employs around 5,750 people worldwide. This important role carries with it great responsibility, and not just to their immediate stakeholders such as employees, suppliers, and customers. They bear this responsibility throughout the entire value chain, while also committing themselves to constantly improve, in line with the company value of “We are continually developing!”

Customer Snapshot: Success Strategy

Upgrading the Landscape

From the beginning, Emmi has been a passionate supporter of farmers, cheese makers, and family tradition. They believe in sustainable agriculture and respect for the people, land, and animals that make their business possible. Remaining dedicated to tradition, Emmi strives to lead the industry in innovation, ensuring they bring only the highest quality, best-tasting cheese from Switzerland. By doing this, they need to find new ways to Run Simple and efficiently, and a digital transformation can bring Emmi to that new level.

The Challenge

Cheese Transparency

Emmi’s challenge is creating seamlessness and consistency across their business systems. To achieve this objective, they had to upgrade their Swiss production facilities and get rid of the disparate legacy systems that were in place. Another challenge Emmi faces is pleasing the consumers who want transparency on labels more than anything else. Emmi needs to bring visibility into the manufacturing process to answer consumer’s questions, such as: what are they eating and where are these ingredients coming from? This kind of insight, however, will depend a lot on how well Emmi can process all the available data.

Enter SAP

Better Data for Better Business

Emmi decided to upgrade the business systems at their Swiss production facilities in order to consolidate, streamline processes, and gain efficiencies in the core dairy processing operations. SAP Dairy Management by msg solution offered Emmi better performance and the opportunity for each plant to use the same milk processes.


This will increase revenue, enhance performance, and manufacture more product. Emmi is taking a proactive approach by looking into in-memory computing and the SAP HANA database as a way to drive better performance in the company’s data analysis.

Prepare for transformation.

Enter SAP: The SAP Experience


A Partnership for Success

Uniform dairy processes across all facilities.

Better Business


Happier and Healthier Customers

Simplify and streamline Emmi’s transformation.

Better Business: Benefits

Reaching Every Customer

Emmi now has a greater ability to track and manage different milk deliveries based on their specific fat, protein, and lactose content. This helps the company determine which products the raw milk is best suited for – say, butter, mozzarella, or an Emmi yogurt drink. In addition to supporting greater efficiency, this level of traceability also dovetails nicely with fast-growing consumer demand and regulatory pressure to ensure greater transparency in our food supply.

Going forward, CEO Heinz Hodel says, “People are demanding more and more transparency in their food, and that includes dairy. In the near future, we could show consumers where their milk is coming – from which region, which farm, or even which cow.”

Better Business: Run Simple


Innovate and Improve

Innovate and improve the business.

Journey Ahead

Paving the Way for a Bright Future

CEO Heinz Hodel notes that the larger dairy industry in Switzerland has yet to experience a full digital transformation, but imagines industry-specific business software is just the beginning. “In the next few years, the dairy industry will benefit from many of today’s emerging technologies,” Hodel predicts. “This could be robotics, 3D printing, IoT, and even drones.”

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