Sberbank of Russia
Customer Snapshot: Overview
Banking services provided to >70% of Russia's population
For more than 120 years, the people of Russia have relied on Sberbank for their financial needs. Through the years, Sberbank hasn’t just kept up with technology; they’ve stayed ahead of change to continue to offer the best solutions for their customers. Working alongside SAP, Sberbank has gone live, mobile, modern, and digital to keep ahead of the technology curve and continue to support the company’s 110 million retail customers and 260,000 employees.
Sberbank of Russia
R 348 billion (€8.7 billion) in 2013
Number of Employees
Run Simple, Run Live
Moscow, Russian Federation
Line of Business
Human Resources, Service
SAP Business Warehouse, SAP Enterprise Portal, SAP ERP, SAP ERP Human Capital Management (SAP ERP HCM), SAP HANA, SAP MaxAttention
Customer Snapshot: History
Customer Snapshot: Business Model
Sberbank today is the circulatory system of the Russian economy, accounting for one third of its banking system. The Bank provides employment and a source of income for every 150th Russian family. Sberbank today is 14 territorial banks and over 16 thousand branches throughout the country in all 83 constituent entities of the Russian Federation located across 11 time zones.
Sberbank offers the widest selection of banking services for retail customers: from traditional deposits and various types of loans to bank cards, money transfers, bank insurance, and brokerage services. All retail loans are underwritten by Sberbank through the Credit Factory system, designed for effective assessment of credit risks and ensuring the high quality of the credit portfolio. In its pursuit of even more convenient, modern, and processable service, Sberbank is continually improving the opportunities of customers to control their accounts remotely.
Customer Snapshot: Success Strategy
The current Sberbank has almost nothing left to remind us of the savings offices, in the form of which the Bank functioned for such a long period of time. What is really amazing is that Sberbank is barely recognizable from what it was only 10 years ago! Sberbank today is a team of over 260,000 qualified professionals who work to turn the Bank into the best service company with world class products and services.
The ability to change and move forward means that Sberbank is poised and ready to offer their customers the right services and tools to live prosperously in this hi-tech, fast-paced world. Being the oldest and the largest Russian bank does not stop Sberbank from competing openly and in good faith with other banking players, keeping their finger on the pulse of financial and technological changes that affect their customers’ lives.
With more than 260,000 employees serving 70% of the population of Russia, Sberbank needed to streamline operations and automate processes. Sberbank needed a robust IT platform that could grow with their business as well as a system of remote service channels to support employees and attend to customers’ needs.
Sberbank strives to offer banking solutions that meet customers’ growing needs.
Enter SAP: The SAP Experience
With the support of the SAP Max Attention team, Sberbank was able to achieve a seamless rollout of massive scale that automated processes, optimized system performance, and increased productivity. The team was able to roll out SAP ERP to 80,000 professional and 260,000 users across eight time zones for a smooth deployment and fast adoption.
A strong partnership.
With the new business support functions in place, Sberbank has increased customer satisfaction, reduced costs, and increased overall efficiency. The new system guides users through all processes, improving decision quality with real-time support and more robust analytics.
Better Business: Benefits
Sberbank remote service channels:
Better Business: Run Simple
Near real-time analysis of the budget and monitoring of costs provides insights that help Sberbank’s leaders make predictions and stay future-ready. As a welcome side effect, simplification of the landscape also enabled the bank to double the number of business units involved in budget planning with a reduction in overall costs.
100% user coverage for SAP ERP HCM
System Upgrades for Further Integration
Sberbank is looking forward to upgrading to the latest versions of the SAP ERP and SAP Business Warehouse applications, SAP ERP HCM, and the SAP Enterprise Portal component. In the process, they plan to migrate multiple SAP applications to the SAP HANA® platform to enhance and integrate financial and business planning.
SAP solutions play an integral role in our overall business strategy at Sberbank. Working with SAP MaxAttention led to the overall success of our large-scale ERP program. Our partnership will continue as we move ERP processes onto SAP HANA.— Nikita Rybchenko, Head of Directorate ERP, Sberbank of Russia