Reduce case routing and research time by 10%
Configure and manage AI agents in SAP CX AI Toolkit to automate business tasks in Sales and Service Cloud—no coding required.
Overview
CX agents in SAP CX AI Toolkit allow you to configure and manage specialized AI agents that perform complex business tasks in Sales and Service Cloud. No coding is needed—just tailor the agents to your business needs and let them handle processes automatically to increase efficiency and reduce manual work.
Benefits
- Eliminate manual routing with intelligent case classification that understands your business context
- Automatically capture and reuse knowledge from resolved cases to improve service outcomes
- Search and find answers across your entire knowledge base, fast
Business value
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Higher sales productivity
50% increase for agent-handled sales tasks
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Higher service efficiency
50% productivity boost in service teams