SAP Complaint Handling | Complaint Management Software
SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.
Overview
Increased supplier recovery ratio
Collect all complaint related costs.
Decreased logistics costs
Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.
Reduced time to process and settle complaints
Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.
Details
Solution type
Business Essentials
Industry
Automotive
Compatibility
Works with
SAP Integration Suite
Software prerequisite
Features
Complaint orchestration
One central cockpit that provides full transparency.
Interact with customers for effective complaint management
Approve, rework, or reject complaints. Add internal and customer notes, including attachments.
Initiate and track follow-up activities
Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.
Collect costs
Collect all related costs throughout the claim process.
Transfer costs to claim
Transfer relevant costs to a claim in the backend system.
