Because the SaaS solution makes it easy to provide customer service and support through chat, video chat, phone and community posts. It provides service agents with a unified agent desktop, allowing them to manage all customer contacts in the same interface and giving them an access to relevant customer data to quickly resolve service requests.
- Manage all customer contacts in the same interface
- Utilize the unified agent desktop with built-in communication
channels, customer insights and ticketing tools
- Improve first contact resolution with skill based routing
- Increase customer service productivity with the integration to SAP ERP
Revolutionize customer service with SAP Hybris service solutions