Make event feedback more convenient and efficient
Optimize the internal process of issue reporting by transforming tickets into a knowledge base and analyzing tickets to prevent repeated issues. It can be integrated with your SAP S/4HANA system to report, track, and provide feedback on issues within the system.
Overview
Provide prompt responses to issues and feedback
Allocate personnel according to rules, and process documents through the workbenches of users and processors. Support document transformation knowledge to improve the efficiency of enterprise problem-handling.
Support the use of low-code flexible configuration pages and views
Support customers to use low-code implementation to configure pages, views, pop-ups, and value lists based on their own needs and scenarios. The solution has a high degree of configuration flexibility and extensibility for different scenarios.
Improve the ability of cross-functional collaboration and delivery
Enterprise cross-departmental process collaboration and the delivery of request content can be achieved through the solution's portal, service request, survey, knowledge, and other functions.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Engineering, Construction, and Operations, Insurance
Compatibility
Works with
Features
Have a comprehensive bill allocation and circulation rules
The system has comprehensive rules for document allocation and processing with strict process control, visual progress tracking, and timely response prompts for submitted documents. This makes it easier to achieve automated document circulation and digital transformation for your enterprise.
Provide a unified workspace for document processors
The platform collects and process documents, with which users can view the documents they have processed and their corresponding status, as well as other documents within their authorized scope. Users can also customize their work tasks and filters, improving work efficiency.
Use a low-code designer to define different views
Implement low-code designs such as workflows, pages, views, and service items. Customers can customize and configure different field logics and view styles according to their preferences and habits, offering high degrees of freedom and diverse customization capabilities.
