Is SAP Recommerce a separate product?

Yes. SAP Recommerce helps you boost new shopper engagement by offering a trade-in experience. The solution integrates with your existing technology and offers dedicated functionality to support in-store and operations, inventory transparency, and reporting.

Does SAP Recommerce improve customer lifetime value (CLV)?

Yes. Current data suggests that a well-executed in-house resale business can result in CLV benefits such as increased buying frequency and loyalty. SAP Recommerce can help you attract new customer groups, as it enables you to offer quality preowned items that are in-demand and sustainable. It also helps you lower customer acquisition costs in comparison with traditional marketing methods. New shoppers of preowned items often become new-item shoppers, and many existing customers prefer to continue to support a brand with a sustainability program.

Is SAP Recommerce connected to business operations?

Yes. SAP Recommerce supports brand-managed recommerce. It offers back-end integration and required workflows for running recommerce as an in-house business as opposed to outsourcing to a third-party marketplace. While certain parts of the business operations could be outsourced to external vendors, the solution helps ensure inventory visibility, and ownership over customer touch points and transaction data.

Does SAP Recommerce manage my recommerce business?

SAP Recommerce is built to empower managers of a recommerce business to run and operate resale in-house. We provide access to the solution, set up the users and processes, and remain available to support the scaling of your business.

Is SAP Recommerce a mobile or desktop application?

SAP Recommerce is considered a headless platform and integrates with existing consumer touch points, enabling recommerce through mobile, desktop, and other devices. We do not require a mobile app or desktop app but provide a foundation that connects to your brand’s interfaces where processes are managed through applications hosted in the cloud.

If my company doesn't use commerce solutions from SAP, can we still use SAP Recommerce?

There are no special requirements to use SAP Recommerce. However, a technical assessment is required to understand how to best implement the solution with your existing systems.

Are there any special requirements or certifications for implementation?

There are no special requirements to implement SAP Recommerce. However, a technical assessment is required to understand how to best to integrate the solution with your existing commerce platform, ERP systems, and other required systems to access pertinent data.

SAP Recommerce I Circular commerce

What is SAP Recommerce?

The SAP Recommerce solution allows you to take back, manage, and resell preowned inventory. The solution helps you accelerate the shift from a linear to a circular business model, extending customer lifetime value, and promoting more-sustainable consumption.

Our modular recommerce solution supports circular commerce management, enabling you to engage with shoppers, facilitate key recommerce operations and business processes, capture data, and own the product lifecycle.

Cloud deployment
Scalable solution offering key system integration
Flexible and modular system infrastructure
Ability to use your own transaction data

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Key benefits

Create new revenue streams

Grow your business by selling used, upcycled, or archive inventory with a resale channel, while providing an exceptional customer experience.

Extend customer and product lifetime value

Build strong brand loyalty, use data and intelligence across new customer touch points, and expand the product lifespan.

Measure sustainability impact

Track your sustainability progress and deliver on your promises while driving sustainable business outcomes by giving your customers a greener choice.

Key features

Trade-in programs

Create a smooth experience for bringing back preowned goods
Provide instant gratification with store credit or loyalty points for new value creation
Offer the option of contributing to sustainable consumption

Reconditioning operations management

Get visibility throughout the different stages of preparing products for resale
Monitor process efficiencies and react quickly if issues arise

Establish one source of truth across the end-to-end process

Selling of preowned products

Create new revenue without manufacturing more
Attract new customer segments
Track progress toward your commitment to a greener future

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Technical and security resources

SAP Help Portal

Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimize SAP products.

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See what analysts are saying about SAP

2024 Gartner® Magic Quadrant™ for Digital Commerce

SAP is honored to be the only vendor to be named a Leader 10 times since 2014.*

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Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Frequently asked questions

: Yes. SAP Recommerce helps you boost new shopper engagement by offering a trade-in experience. The solution integrates with your existing technology and offers dedicated functionality to support in-store and operations, inventory transparency, and reporting.
: Yes. Current data suggests that a well-executed in-house resale business can result in CLV benefits such as increased buying frequency and loyalty. SAP Recommerce can help you attract new customer groups, as it enables you to offer quality preowned items that are in-demand and sustainable. It also helps you lower customer acquisition costs in comparison with traditional marketing methods. New shoppers of preowned items often become new-item shoppers, and many existing customers prefer to continue to support a brand with a sustainability program.
: Yes. SAP Recommerce supports brand-managed recommerce. It offers back-end integration and required workflows for running recommerce as an in-house business as opposed to outsourcing to a third-party marketplace. While certain parts of the business operations could be outsourced to external vendors, the solution helps ensure inventory visibility, and ownership over customer touch points and transaction data.
: SAP Recommerce is built to empower managers of a recommerce business to run and operate resale in-house. We provide access to the solution, set up the users and processes, and remain available to support the scaling of your business.
: SAP Recommerce is considered a headless platform and integrates with existing consumer touch points, enabling recommerce through mobile, desktop, and other devices. We do not require a mobile app or desktop app but provide a foundation that connects to your brand’s interfaces where processes are managed through applications hosted in the cloud.
: There are no special requirements to use SAP Recommerce. However, a technical assessment is required to understand how to best implement the solution with your existing systems.
: There are no special requirements to implement SAP Recommerce. However, a technical assessment is required to understand how to best to integrate the solution with your existing commerce platform, ERP systems, and other required systems to access pertinent data.

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SAP Recommerce