Expert advice when you need it
Receive help from SAP CX experts with one-time functional or technical expertise in a specified area, such as advisory, configuration, or feature activation. Get expertise quickly to assist with unforeseen hurdles.
Service overview
Gain Practical Experience
Allow SAP CX experts to provide advice or assistance as your business evolves. Receive SAP expertise for topics such as architecture, design, integrations, identifying AI business journeys, and release guidance.
Implementation and Configuration Expertise
Get SAP guidance on the configuration of one of your SAP Customer Experience solutions directly from SAP experts. When a challenge arises with your configuration, turn to SAP to help move you forward.
Solution Activation and Optimization
Optimize or expand the use of your SAP Customer Experience solutions by having a CX Expert help you with activating or tuning a product feature.
Details
Solution type
Professional Services
Compatibility
Works with
- SAP Commerce Cloud
- SAP Customer Data Cloud
- SAP Customer Data Platform
Pricing and service scope
Choose a base plan
Resources
Welcome to the Era of Intelligent CX
Scope Document
One-pager: Functional and technical assistance service for SAP Customer Experience solutions.
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
Need support?
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