Customer Service CRM and Call Center Software Solutions

Create a unified service experience

Bridge the gap between front-office engagements and back-office processes.

Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
Create a single view of the customer to better serve them, based on service history and interactions with other departments
Diagnose issues to minimize downtime and optimize end-to-end service execution
Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

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Develop an elite team of skilled experts

Ensure your service teams are properly trained and available to meet service demands and volumes.

Solve customer issues quickly from any channel using omnichannel engagements
Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
Empower agents and technicians using gamification techniques and incentives
Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

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Deliver the next generation of self-service

Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

Leverage conversational AI to automate conversations and take relevant actions
Import content from disparate systems into a unified experience to eliminate information silos
Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
Transfer conversations to live agents without losing context

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What are analysts saying about service solutions from SAP?

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SAP Service Cloud delivers significant ROI

Find out about key benefits for businesses using SAP Service Cloud, including improved efficiency, increased cross-selling income, and lower call center costs.

Read the Forrester study

SAP Field Service Management is in Gartner’s Magic Quadrant

See how SAP Field Service Management helps automate processes and improve customer experiences in Gartner’s Magic Quadrant for Field Service Management report.