SAP Commerce Cloud

With our proven e-commerce solution, you can unlock business agility and transform customer experiences.

What is SAP Commerce Cloud?

The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. 

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Drive profitable outcomes by creating connected, insightful, and adaptive electronic commerce experiences, all on a feature-rich and scalable platform that you can trust.

  • Adopt new e-commerce business models and customer touch points quickly
  • Link supply chain and demand signals with support for end-to-end processes, enabling profitable growth
  • Leverage insights to stay on top of customer behavior and e-commerce performance
  • Use AI-based tools to offer relevant product recommendations and improve product discovery
  • Compose your own e-commerce platform to deliver innovative and optimized electronic commerce experiences

See how customers are succeeding with SAP Commerce Cloud

SAP Commerce Cloud has constantly allowed us to scale up with our services and it offers a seamless process of scalability.

Gauri Hiremath

Consultant, Experience Commerce

It’s being used specifically within certain silos within the business and is, effectively, the cornerstone of our digital client platform.

Ben Williams

Automation Developer, Admiral Group plc

The SAP Commerce Cloud solution has powerful content management that identifies products, catalogs, and promotions.

Zahit Bogus

Business Intelligence & Database Consultant, EMO A.Ş

It is a great platform for those looking to truly lean into digital and have a platform that can be modeled after their business versus the platform driving their decisions.

Verified User

Program Manager in Professional Services

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Customer Experience (CX) Webcast

Bye-bye boring: IDC data shows a path for CX to stand out in a sea of sameness.

SAP Commerce Cloud is recognized with industry awards

Build a business case

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Top B2B commerce insights for tech innovators

Shed light on top trends from commerce experts that can help pave the way towards a profitable, sustainable, and resilient future.

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The state of B2B commerce in 2023

Explore a Master B2B survey of more than 200 B2B buyers and sellers to understand the state of B2B e-commerce in 2023.

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Futureproofing commerce and CX technology investments

Discover how precomposed hybrid platforms for commerce and customer experience (CX) help you adapt swifly to help deliver business success.

What are the leading analysts saying about SAP Commerce Cloud?

SAP is a Leader in Enterprise B2B Digital Commerce Applications

Discover why SAP was recognized in the IDC MarketScape: Worldwide Enterprise B2B Digital Commerce Applications 2023–2024 Vendor Assessment

2023 Gartner® Magic Quadrant™ for Digital Commerce

We're honored to be the only vendor to be named a Leader in the last nine publications.

IDC MarketScape: SAP is a three-time leader

Discover why SAP was recognized in the 2023 Worldwide Retail Commerce Platform Software Vendor Assessment.

Frequently asked questions

SAP Commerce Cloud is our proven e-commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customize the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalized omnichannel experiences. The solution also comes with powerful and comprehensive B2B e-commerce capabilities.

SAP Commerce Cloud solutions can help you ease the buying process for your customers with a smooth experience – from search to sales. A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.

SAP Commerce Cloud also simplifies complex e-commerce and order processes, so you can engage customers more effectively and connect the demand with your supply chain.

Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications.

Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well. We offer many prebuilt integrations to third-party solutions through SAP Store.

You can also use serverless microservices to extend the e-commerce platform through the open-source project “Kyma.”

Yes, SAP Commerce Cloud can enable headless e-commerce scenarios through its API-first approach and the decoupled JavaScript-based storefront layer, known as project "Spartacus." This enables the creation of exceptional e-commerce experiences on every channel, device, or location, without requiring updates to the back-end core e-commerce platform.

Yes, SAP Commerce Cloud provides a fully embedded solution for product, content, and catalog management.

 

The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. You can make edits through an intuitive user interface, enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global e-commerce site.

SAP Service Cloud (formerly SAP Hybris Service Cloud) is the advanced CRM solution from SAP for customer service processes. It supports enterprises with products that require aftersales services.

Questions? Get in touch!

*Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Aditya Vasudevan, Jason Daigler, 21 August, 2023.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.