Engage, Connect & Deliver with SAP Service Cloud
The SAP Service Cloud solution connects great experiences to outcomes that matter for your customer to maximize their lifetime value. The accelerated implementation service for SAP Service Cloud partners with your organization to guide you through a quick, efficient, and effortless implementation.
Service overview
Implementation Expertise
Seasoned CX Services expertise that will help guide you through a predefined implementation scope that will enable your organization to protect and drive revenue.
Go Live in Weeks
Achieve fast time to value from your solution within 6 weeks.
Solution Optimization
Use industry best practices combined with your requirements to build an optimized solution design with maximum business value.
Details
Solution type
Professional Services
Compatibility
Works with
SAP Service Cloud
Pricing and service scope
Choose a base plan
Accelerated implementation service for SAP Service Cloud
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The service covers the configuration of the following system capabilities for SAP Service Cloud Version 2:
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Organizational Structure and Employees
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Users and Business roles
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Account and Individual Customer Management
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Case Management, Agent Desktop, Product, and Registered Product
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Installed Base, Installation Points, and Warranty
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Autoflow & Approval
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In-App Extensibility, Mashup, and Data Migration
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Expert guidance on the following features:
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- Agent Desktop CTI communication provider integration
- Knowledge Base integration
Prerequisites:
- This service requires an active subscription of SAP Service Cloud Version 2.
- SAP Service Cloud Version 2 is provisioned and fully accessible.
- Customer has active subscriptions of CTI provider (see here) and Knowledge Base provider fully compatible with SAP Service Cloud Version 2.
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- Contract duration available upon request
-
The service covers the configuration of the following system capabilities for SAP Service Cloud Version 2:
-
Organizational Structure and Employees
-
Users and Business roles
-
Account and Individual Customer Management
-
Case Management, Agent Desktop, Product, and Registered Product
-
Installed Base, Installation Points, and Warranty
-
Autoflow & Approval
-
In-App Extensibility, Mashup, and Data Migration
-
Expert guidance on the following features:
-
- Agent Desktop CTI communication provider integration
- Knowledge Base integration
Prerequisites:
- This service requires an active subscription of SAP Service Cloud Version 2.
- SAP Service Cloud Version 2 is provisioned and fully accessible.
- Customer has active subscriptions of CTI provider (see here) and Knowledge Base provider fully compatible with SAP Service Cloud Version 2.
-
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Resources
The SAP Experience: We Hear You
Scope Document
One-pager for Accelerated implementation service for SAP Service Cloud
One-pager
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
Need support?
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