Single Customer View
Gain insight from a single view of your customers and deliver personalized experiences across the entire customer journey.
Products
The year 2020 has accelerated the need for online retail, new shopping experiences, and sustainable business. Retail solutions from SAP can help you drive efficiency and deliver relevant, personalized customer experiences anywhere, anytime.
Gain insight from a single view of your customers and deliver personalized experiences across the entire customer journey.
Products
Deliver the experiences that customers expect by recognizing them during engagements and ensuring consent-based marketing practices.
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SAP Customer Identity and Access Management for B2C
Gain visibility and control of the entire closed-loop marketing process. Make data-driven decisions to increase the marketing ROI.
Products
Leverage sales data and use insights to analyze merchandising performance to improve the profitability of merchandising decisions.
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SAP Customer Activity Repository applications bundle
Optimize private label development with visibility into work in progress with SAP solutions.
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Centralize master data management for merchandising to improve productivity with real-time insight.
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Achieve corporate goals by creating profitable merchandise, channel, and assortment plans.
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SAP Customer Activity Repository applications bundle
SAP S/4HANA Retail for merchandising management
Optimize omnichannel pricing and promotions throughout the product lifecycle across every channel.
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Reduce risk and cost by increasing efficiencies with integrated sourcing and contract management.
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Reduce costs and increase savings opportunities and sourcing efficiency.
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Get the right products for the best price with effective procurement processes and controls.
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Improve operational efficiency and source determination for indirect buying of goods and services.
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Integrate invoice processing and accounts payables for fast and reliable invoice management.
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Improve warehouse management with optimized planning and automated processes.
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Reduce costs and improve service with streamlined transportation management processes.
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Maximize supply chain logistics and ensure regulatory compliance with a digital operations network.
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SAP Logistics Business Network
Meet shopper demand and optimize costs with data-driven allocation and replenishment plans.
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SAP Customer Activity Repository applications bundle
Manage your inventory across distributed locations to fulfill demand from anywhere.
Products
SAP Customer Activity Repository applications bundle
SAP S/4HANA Retail for merchandising management
Boost customer satisfaction and lower operations costs by significantly improving yard productivity.
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Drive your business strategy and win with an industry-leading omnichannel commerce platform.
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Attract customers by blending online and physical experiences with new technologies.
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SAP Omnichannel Point-of-Sale by GK
Buy anywhere and fulfill anywhere by optimizing omnichannel sales order management.
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Deliver an omnichannel customer service experience to exceed customers’ expectations.
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Manage your customers' experience across the entire engagement cycle.
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Make the SAP S/4HANA Retail solution for merchandise management the digital core of your future value network to capture every opportunity and increase business value.
Address the challenges and opportunities in the new world of Retail - unlock your Intelligent Retail Enterprise.
Explore how our current, upcoming and planned innovations help retailers. Give shoppers and consumers the products and personalized shopping experiences they want.
Upgrade your retail processes to master today‘s challenges, foster resilience, and drive customer experience excellence.
Connect your retail processes from customers to workforce and suppliers in in real time to increase efficiency across the value chain and improve the customer experience at every step of the shopping journey.
Build what you need swiftly, simplify buying processes, and turn e-commerce customers into brand advocates.
Turn unknown visitors into known, loyal buyers with customer identity and access management software.
Activate rich customer insights to deliver hyper-personalized experiences in real time, while maintaining the data’s purpose.
Enables existing brick & mortar stores to receive, prioritize, and process orders from their online counterparts removing the need for large, costly warehouses and the complex and expensive software needed to run them.
Bridge the experience gap between digital and physical stores by empowering store associates with a mobile application which surfaces all relevant customer and product data needed to provide a meaningful customer experience and drive sales through up-selling and cross-selling.
Get a direct digital connection to consumers for real-time, personalized, and interactive communications and experiences.
Drive great in-store customer experiences and build customer loyalty, while reducing your total cost of ownership.
Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.
Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.
Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.
Learn how you can overcome some of your greatest challenges today and in the future by becoming an interconnected company that can share relevant data across functions and prioritize your customer and employee experiences.
Forbes
Aberdeen Group
Discover how you can address retail’s five biggest priorities to enable trusted, personalized shopping experiences that deliver profitability at scale.
Get the latest information on current and upcoming retail industry topics by registering for the iRetail Connect virtual event series, co-hosted by SAP and The Retail Summit.
Visit our vibrant community for learning, sharing, and collaborating on all things retail, and find out how SAP is innovating across the retail portfolio of products to address consumer trends and meet retailer needs.
Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.
Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.
Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.
Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.
Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.
Deploy high-velocity, intelligent edge IoT applications using business and technology services.