Optimize service delivery with SAP Enterprise Service Management: Increase service efficiency while driving down operating costs
Explore how the SAP Enterprise Service Management solution helps you unify and accelerate service delivery within and across departments, connecting people and teams and using AI to streamline processes and decrease resolution time. Изтегли документа2 | 9
Increase efficiency with unified service delivery
Managing inquiries from employees, suppliers, and business partners can be made more complex by
organizational silos and unstructured processes. Too often, internal service delivery is disconnected,
and collaboration among the departments you need to resolve requests is limited. This can result in
increased processing time, lower efficiency, and reduced productivity.
Remove complexity from the resolution process
To address these challenges, you need an enterprise ser-
vice management solution that improves service delivery
efficiency across various lines of business by linking data
and streamlining processes. It should connect people and
teams within and across departments and use AI to auto-
mate processes and drive down resolution time.
The SAP Enterprise Service Management solution offers
ready-to-use content that reduces time to value. Standard
content supports a variety of service delivery processes
across SAP SuccessFactors solutions, finance solutions
from SAP, and SAP S/4HANA (see Figure 1).
Based on modern architecture and customer service prin-
ciples, this solution helps drive productivity and efficiency
with minimal disruption and downtime. AI-driven inquiry
and resolution management help connect people, data,
and processes to quickly solve inquiries and requests. The
solution also automates service processes to transform
service delivery.
Objectives BenefitsSolution
Increase efficiency with unified service delivery
Managing inquiries from employees, suppliers, and business partners can be made more complex by
organizational silos and unstructured processes. Too often, internal service delivery is disconnected,
and collaboration among the departments you need to resolve requests is limited. This can result in
increased processing time, lower efficiency, and reduced productivity.
Remove complexity from the resolution process
To address these challenges, you need an enterprise ser-
vice management solution that improves service delivery
efficiency across various lines of business by linking data
and streamlining processes. It should connect people and
teams within and across departments and use AI to auto-
mate processes and drive down resolution time.
The SAP Enterprise Service Management solution offers
ready-to-use content that reduces time to value. Standard
content supports a variety of service delivery processes
across SAP SuccessFactors solutions, finance solutions
from SAP, and SAP S/4HANA (see Figure 1).
Based on modern architecture and customer service prin-
ciples, this solution helps drive productivity and efficiency
with minimal disruption and downtime. AI-driven inquiry
and resolution management help connect people, data,
and processes to quickly solve inquiries and requests. The
solution also automates service processes to transform
service delivery.
Objectives BenefitsSolution
3 | 9
Figure 1: Use cases for SAP Enterprise Service Management
SAP Enterprise Service Management helps you meet service
delivery requirements for various lines of business
“How can I
get my extra
consulting
hours
approved?”
“Did you process the
payment advice I
e-mailed you?”
Partner
Distributor
“Why am I on
credit hold?”
Customer
Employee
“I don’t understand my
pay stub.”
“Why has my invoice
been rejected?”
Supplier
Objectives BenefitsSolution
Figure 1: Use cases for SAP Enterprise Service Management
SAP Enterprise Service Management helps you meet service
delivery requirements for various lines of business
“How can I
get my extra
consulting
hours
approved?”
“Did you process the
payment advice I
e-mailed you?”
Partner
Distributor
“Why am I on
credit hold?”
Customer
Employee
“I don’t understand my
pay stub.”
“Why has my invoice
been rejected?”
Supplier
Objectives BenefitsSolution