Deliver HR service management excellence enabled by AI
Find out how SAP SuccessFactors Enterprise Service Management boosts efficiency and elevates employee and HR team experiences with intelligent, intuitive self-service tools. Изтегли документа
Find out how SAP SuccessFactors Enterprise Service Management boosts efficiency and elevates employee and HR team experiences with intelligent, intuitive self-service tools. 2 | 9
Overcome complexity with a purpose-built HR service
delivery solution
Growing volumes of varied HR service requests present a challenge to enterprises like yours. Complex
processes make it difficult to resolve requests—frustrating employees, burdening HR teams with
repetitive tasks, and escalating HR services costs. To meet employee expectations, accelerate service
delivery, and free HR to focus on innovation, you need an AI-enabled HR service management solution.
Deliver services optimally and efficiently
The SAP SuccessFactors Enterprise Service Management
solution is purpose-built to help you boost efficiency and
elevate experiences for employees and HR service deliv-
ery teams (see the figure).
It empowers employees with intelligent, intuitive self-
service tools that help them get quick answers and accel-
erate resolutions. The solution also provides HR service
teams with AI-driven case management functionality. You
can use the solution to automate processes and create
actionable insights that drive continuous improvements.
Together, these features help you improve employee satis-
faction, boost HR service delivery, and reduce the cost of
HR services.
SolutionObjectives Benefits
Overcome complexity with a purpose-built HR service
delivery solution
Growing volumes of varied HR service requests present a challenge to enterprises like yours. Complex
processes make it difficult to resolve requests—frustrating employees, burdening HR teams with
repetitive tasks, and escalating HR services costs. To meet employee expectations, accelerate service
delivery, and free HR to focus on innovation, you need an AI-enabled HR service management solution.
Deliver services optimally and efficiently
The SAP SuccessFactors Enterprise Service Management
solution is purpose-built to help you boost efficiency and
elevate experiences for employees and HR service deliv-
ery teams (see the figure).
It empowers employees with intelligent, intuitive self-
service tools that help them get quick answers and accel-
erate resolutions. The solution also provides HR service
teams with AI-driven case management functionality. You
can use the solution to automate processes and create
actionable insights that drive continuous improvements.
Together, these features help you improve employee satis-
faction, boost HR service delivery, and reduce the cost of
HR services.
SolutionObjectives Benefits
Self-service portal
Guided processes
AI automation
Unified workspace
Knowledge base
Embedded analytics
Experience
Agility Efficiency
SAP SuccessFactors
Enterprise Service
Management
Quick
answers
Unified
access
Smart
communications
Accelerated
resolutions
Simplified
administration
Enhanced
compliance
Reduced
costs
Optimized
processes More-
strategic insights
Increased
scalability
3 | 9
Figure: SAP SuccessFactors Enterprise Service Management
SAP SuccessFactors Enterprise Service
Management boosts efficiency and elevates
experiences for employees and HR service
delivery teams with AI-enabled automation,
proactive support, and accelerated
resolutions.
SolutionObjectives Benefits
Guided processes
AI automation
Unified workspace
Knowledge base
Embedded analytics
Experience
Agility Efficiency
SAP SuccessFactors
Enterprise Service
Management
Quick
answers
Unified
access
Smart
communications
Accelerated
resolutions
Simplified
administration
Enhanced
compliance
Reduced
costs
Optimized
processes More-
strategic insights
Increased
scalability
3 | 9
Figure: SAP SuccessFactors Enterprise Service Management
SAP SuccessFactors Enterprise Service
Management boosts efficiency and elevates
experiences for employees and HR service
delivery teams with AI-enabled automation,
proactive support, and accelerated
resolutions.
SolutionObjectives Benefits
Empower workers with faster HR ticket resolution
SAP SuccessFactors Enterprise Service Management
helps your employees handle routine tasks quickly and
independently. The solution supports:
• Anytime, anywhere access: Instead of switching among
applications, employees can access services directly
within your SAP SuccessFactors solutions. HR services
are also available across channels, including web,
mobile, chatbots, and e-mail.
• Intuitive self-services: Personalized, intuitive tools
simplify processes and enhance communication.
Employees can create, update, and track HR service
tickers efficiently, more securely, and transparently.
• Proactive support: Using a smart knowledge base and
intelligent search functionality, workers can access HR
services, policies, and workflows instantly. These features
help employees find solutions faster, resolve issues
independently, and reduce the need to submit tickets.
• AI-enabled experiences: To improve employee self-
service experiences, the solution offers AI-assisted
features that perform basic HR tasks, enable quick
answers, and accelerate resolutions. With this automa-
tion, employees can work more productively and
save time.
Enhance employee self-service experiences
4 | 9
SolutionObjectives Benefits
SAP SuccessFactors Enterprise Service Management
helps your employees handle routine tasks quickly and
independently. The solution supports:
• Anytime, anywhere access: Instead of switching among
applications, employees can access services directly
within your SAP SuccessFactors solutions. HR services
are also available across channels, including web,
mobile, chatbots, and e-mail.
• Intuitive self-services: Personalized, intuitive tools
simplify processes and enhance communication.
Employees can create, update, and track HR service
tickers efficiently, more securely, and transparently.
• Proactive support: Using a smart knowledge base and
intelligent search functionality, workers can access HR
services, policies, and workflows instantly. These features
help employees find solutions faster, resolve issues
independently, and reduce the need to submit tickets.
• AI-enabled experiences: To improve employee self-
service experiences, the solution offers AI-assisted
features that perform basic HR tasks, enable quick
answers, and accelerate resolutions. With this automa-
tion, employees can work more productively and
save time.
Enhance employee self-service experiences
4 | 9
SolutionObjectives Benefits
5 | 9
How AI enables HR service delivery
Our enterprise service management solution is supported
by the Joule copilot, which uses generative AI, machine
learning, and natural-language processing technologies
to improve employee experiences.
Joule guides users conversationally, drawing on content
within cloud solutions from SAP to provide instant
answers, deliver step-by-step guidance, and simplify task
completion. An intuitive, conversational user interface
makes it easier for workers to create, manage, and track
HR service requests and access status updates.
Joule also connects SAP software—such as
SAP SuccessFactors Work Zone, SAP SuccessFactors
Employee Central, and SAP SuccessFactors Enterprise
Service Management solutions—helping ensure a unified
HR experience. Users can address HR tasks wherever
they are, without needing to log in to SAP SuccessFactors
solutions.
SolutionObjectives Benefits
How AI enables HR service delivery
Our enterprise service management solution is supported
by the Joule copilot, which uses generative AI, machine
learning, and natural-language processing technologies
to improve employee experiences.
Joule guides users conversationally, drawing on content
within cloud solutions from SAP to provide instant
answers, deliver step-by-step guidance, and simplify task
completion. An intuitive, conversational user interface
makes it easier for workers to create, manage, and track
HR service requests and access status updates.
Joule also connects SAP software—such as
SAP SuccessFactors Work Zone, SAP SuccessFactors
Employee Central, and SAP SuccessFactors Enterprise
Service Management solutions—helping ensure a unified
HR experience. Users can address HR tasks wherever
they are, without needing to log in to SAP SuccessFactors
solutions.
SolutionObjectives Benefits