AmTrust: Meeting strict external requirements and high internal standards for AI governance with SAP LeanIX solutions
Setting benchmarks as an industry innovator
AmTrust Financial Services Inc. is going all in on AI to secure its success as a leading insurance provider. The company used SAP LeanIX solutions to create a strong AI governance strategy that can stand up to growing demands for responsible and effective AI. Today, AmTrust is operating with transparent AI governance focused on the company’s goals.
| Industry | Region | Company Size |
| Insurance | New York City, New York | 6,500 employees |
Assistant Vice President, IT Enterprise Architecture, AmTrust Financial Services Inc.
Addressing regulatory requirements head on with strong governance
AmTrust’s spirit of innovation and its entrepreneurialism have set the small-business insurance provider apart from the very beginning. The insurer keeps customers confident around the world with a range of products spanning workers’ compensation, general liability, cyber insurance, and more.
As an innovator, AmTrust knows about the growing value of AI. As a leading insurance provider, AmTrust knows about risk.
That’s why the business knew it was time to focus on AI governance. With a diverse portfolio of hundreds of applications that are using or could adopt AI in the future, AmTrust needed to ensure regulatory compliance related to AI. In addition, the recent introduction of the EU Artificial Intelligence (AI) Act made matters more complex—the business would need to comply with new external requirements while meeting its own high internal standards.
To stay true to its core values while embracing an AI-powered future, AmTrust looked toward the technology it depends on for enterprise architecture management.
Assistant Vice President, IT Enterprise Architecture, AmTrust Financial Services Inc.
Implementing AI governance tools that match a mission-focused strategy
SAP LeanIX solutions help empower the mission-first business to apply its core values to its AI governance strategy. They provide AmTrust with tools that help guide the responsible and effective use of AI across the entire business, as well as support for the company’s AI Governance Council.
AmTrust’s journey with SAP LeanIX solutions began in 2018. The business implemented the solutions for its application inventory capabilities and later expanded them to tackle technology risk and architectural governance. In 2024, with the introduction of the EU AI Act, AmTrust turned again to SAP LeanIX solutions to guide the business through a time of rapid technology change.
SAP LeanIX solutions directly address the new regulatory requirements by enabling AmTrust to tag applications as “AI enhanced” or “AI utilized” as well as assign risk levels. The company used the solutions to create a clear inventory and governance structure that’s prepared for audits.
Assistant Vice President, IT Enterprise Architecture, AmTrust Financial Services Inc.
Sharpening a competitive edge with AI use cases that can deploy fast
The company’s initial transformation of enterprise architecture management with SAP LeanIX solutions enhanced application inventory management, improved technology risk management, and streamlined architectural governance. The AI governance project has introduced similarly transformative results that will grow over time as the company implements more AI applications.
So far, SAP LeanIX solutions have empowered AmTrust to more effectively manage risk related to AI and streamline the operations of applications using AI. AmTrust has opened access to SAP LeanIX solutions to all IT and relevant business users, creating a culture of transparency around AI that’s true to the company’s mission.
SAP LeanIX solutions have met AmTrust exactly where it is at every point of its AI governance journey. This began with leveraging SAP LeanIX solutions along with Microsoft SharePoint, which was where the company’s AI Governance Council managed AI use cases. Supporting this council has further strengthened the AI governance strategy, helping ensure cross-functional representation spanning legal, compliance, data, architecture, and business. In the future, AmTrust will move its use-case tracking fully into SAP LeanIX solutions.
Assistant Vice President, IT Enterprise Architecture, AmTrust Financial Services Inc.