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Agreements

Find various agreement documents for cloud, software, and service offerings from SAP.

Agreements

Navigate the left sidebar to learn the components of an Agreement for Cloud Services, Software, Services and Partner offerings.

Order Form

Order Form is the ordering document to subscribe to Cloud Services.

Product Development Schedule

Product Development Schedule describes how Customer Data will be used for general product research and development.

Data Processing Agreement

Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.

General Terms and Conditions

General Terms and Conditions details the contractual obligations of SAP and Customer.

SAP AI Terms

SAP AI Terms describe the parties’ obligations with respect to artificial intelligence features and technologies.

Order Form

Order Form is the ordering document to purchase Software.

Data Processing Agreement

Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.

Software Use and Support Terms

Find the applicable product-specific and Software support terms below.

General Terms and Conditions

General Terms and Conditions details the contractual obligations of SAP and Customer.

Cloud Contracts with SAP

Learn about cloud contracts with SAP and the aspects of each building block.

Additional Agreements Information

Export control and sanctions compliance

SAP software products and services are subject to the export control and sanctions laws of various countries, including without limitation, the laws of Germany, the European Union, and the United States of America.

Agreements FAQs

Frequently Asked Questions

The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.

The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.

Service Level Agreement (SLA) determines the system availability of the cloud services, defines the service credits in case SAP fails to meet the SLA, and describes the maintenance windows for each Cloud Service. Access the SLA document for more information.

Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.

General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.