Skip to Content
Screenshot of bot-building functionality within SAP Conversational AI

Revolutionize user experiences with chatbots

Manage business tasks smoothly by deploying powerful conversational AI interfaces with our end-to-end bot building platform.

What is SAP Conversational AI?

SAP Conversational AI is a collection of natural language processing services. As the conversational AI layer of SAP Business Technology Platform, it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows.


  • Build powerful enterprise chatbots quickly with low-code development and integration with the SAP ecosystem
  • Provide outstanding customer and employee experiences using chatbots and take the lead in the conversation-driven economy
  • Deliver personalized conversations at scale anytime, anywhere, and on any device using our proprietary multilingual natural language processing (NLP) technology
  • Automate time-consuming tasks from business processes so your resources can focus on value-added tasks

What are analysts saying about conversational AI platforms?

SAP is a Leader in Multiexperience Development Platforms

SAP Conversational AI offers market-defining digital experience capabilities to empower customers to boost people productivity and engagement. Read why Gartner has named SAP a Leader for the second year in a row in its 2021 Gartner® Magic Quadrant™ for Multiexperience Development Platforms.*

Questions? Get in touch!

*Gartner, Magic Quadrant for Multiexperience Development Platforms, Arun Batchu, Adrian Leow, Jim Scheibmeir, Van Baker, 26 July 2021. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Back to top