Deliver Remote Assistance and Scale Workforce Knowledge with AR & AI
SightCall is an enterprise-grade visual support platform helping service leaders improve outcomes without deploying unnecessary field support. SightCall is integrated directly into the SAP Field Service Management console making it easy to launch a live video call from a work order for a seamless service experience.
Overview
Solve Technical Issues Remotely with Live Video
Empower the onsite technician or customer to solve a problem or document valuable information while being guided by a remote expert using AR and AI technology.
Find Faster Solutions to Customer Issues
Get expert eyes on an equipment issue or product malfunction immediately for a more accurate assessment of the issue and reduced mean time to repair (MTTR).
Reduce Truck Rolls, Parts Wastage and Environmental Impact
Eliminate unnecessary site visits and ensure that when a technician dispatch is necessary, it will be right person with the right parts needed for the task. Also track CO2 emissions savings for every truck roll avoided.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Industrial Manufacturing, Utilities, Insurance, Life Sciences
Compatibility
Works with
SAP Field Service Management
Features
Connect in Low Bandwidth Environments
SightCall’s proprietary network of global video access points, linked via high bandwidth connections in real-time, ensure dependable and consistent video and audio quality, even on the fringe of networks.
Reduce Equipment Downtime with AR
AR anchors and digital work instructions are placed onto real world objects to provide guidance and expertise to service mission critical equipment. Available in self-guided or live visual assistance mode, SightCall's AR helps your technicians reduce downtime by performing tasks with more accuracy.
Propose Faster Resolutions with AI
AI computer vision assists technicians and customers during troubleshooting by detecting products, diagnosing the problem, and proposing solutions. Real-time translation features during videos calls bridge the gap between experts and their guests around the globe.
Plans and pricing
Enterprise
Price upon requestEssential
Price unavailable in this region- Minimum contract 1 month
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Asset Management |
| Industry | Cross-Industry, Industrial Manufacturing, Utilities, Insurance, Life Sciences |
| Works with |
SAP Field Service Management |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Case Study: Oil and Gas
Video: SightCall Top Features
Publisher
SightCall, Inc.
SightCall is the world’s leading visual assistance platform. Since 2008, SightCall has helped enterprises like Kraft Heinz, Komatsu, Baker Hughes, USAA, L’Oréal, and Ford Motor Company optimize their customer and field support interactions with the power of AR and live video.
