SAP Complaint Handling | Complaint Management Software
SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.
Overview
Increased supplier recovery ratio
Collect all complaint related costs.
Decreased logistics costs
Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.
Reduced time to process and settle complaints
Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.
Details
Solution type
Business Essentials
Industry
Automotive
Compatibility
Works with
SAP Integration Suite
Software prerequisite
Features
Complaint orchestration
One central cockpit that provides full transparency.
Interact with customers for effective complaint management
Approve, rework, or reject complaints. Add internal and customer notes, including attachments.
Initiate and track follow-up activities
Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.
Collect costs
Collect all related costs throughout the claim process.
Transfer costs to claim
Transfer relevant costs to a claim in the backend system.
Plans and pricing
Choose a base plan
SAP Complaint Handling
-
Metric:
- This product is priced by block of 1000 records each year.
- Record is each individual data object managed via the Cloud Service.
-
Included:
- This plan includes one productive tenant, one test tenant, and one development tenant.
-
Payment method:
- Payment via invoice is supported for all countries.
- Click on the "Buy Now" button to find out if payment via credit card is supported in your country.
-
Supported languages:
- Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.
- In blocks of 1000 Record
- Contract duration 3 to 36 months
- Auto-renewal
-
Metric:
- This product is priced by block of 1000 records each year.
- Record is each individual data object managed via the Cloud Service.
-
Included:
- This plan includes one productive tenant, one test tenant, and one development tenant.
-
Payment method:
- Payment via invoice is supported for all countries.
- Click on the "Buy Now" button to find out if payment via credit card is supported in your country.
-
Supported languages:
- Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
Self Service