Get all your SAP Business One data without switching applications
The Add-On is accessible from within Greyhound's Sidebar. It is showing all necessary information, regarding the referenced orders, for example: Payment- and Shipment-Status as well as Order- and Customer-IDs, just to name a few. This add-on allows you to get the infos you need for quick support, without interrupting your flow of work.
Overview
Details
Solution type
Extensions and Add-ons
Industry
Consumer Products
Compatibility
Works with
SAP Business One
Features
A perfect overview thanks to search & process history
Messages are automatically assigned to the respective order. This tremendously reduces the amount of time spent searching for information, since you always have the correct data at hand. And in case the customer contacts you by phone or fax, the integrated search box allows you to pull up the right order just as quickly.
Customer communication & orders – All in one interface
In GREYHOUND Connect for SAP on HANA, all of your customers’ order information is immediately available – including respective process data such as tracking numbers and payment methods. Comments on the order or commission are visible as well. Hence, your customer service is always able to get an exact picture of each request without having to switch to the SAP interface first.
Ordered items always in sight
Once in a while, responding to a customer inquiry may require knowing exactly which items an order contains. The item list does not only let you view all ordered items in the respective order, but also allows you jump immediately to the detail view in SAP on HANA where you can retrieve further information.
![Fast processing thanks to [$text modules]](/media_1c5a6b5dc7716a8b1d8b8f98b67ea0dac5ba5a815.png?width=750&format=png&optimize=medium)
Plans and pricing
Edition Details
Customer communication plus order information in a single interface
Automatic assignment of orders to incoming customer inquiries
Linked order numbers, invoice numbers, and customer IDs for immediate access to the third-party system
Track & trace linking of parcel and shipment numbers
Use of global text modules with real-time data enrichment from the third-party system
Reduced service costs and increased customer satisfaction thanks to faster processing
Parallel integration of several third-party systems is possible – hassle-free!
Please contact the publisher for more information.
Customer communication plus order information in a single interface
Automatic assignment of orders to incoming customer inquiries
Linked order numbers, invoice numbers, and customer IDs for immediate access to the third-party system
Track & trace linking of parcel and shipment numbers
Use of global text modules with real-time data enrichment from the third-party system
Reduced service costs and increased customer satisfaction thanks to faster processing
Parallel integration of several third-party systems is possible – hassle-free!
Please contact the publisher for more information.
