Smart CX for Enterprises
Improve digital engagement with your Enterprise Customers online and through mobile devices. Establish two-way, real-time and personalized communication in the areas of account management, management of meters and site portfolios, monitoring of energy usage & quality. Proactive alerts and multichannel notifications increase customer satisfaction and reduce call center volumes and work loads of key account managers.
Overview
Improve customer engagement for utility enterprise customers
Utility's commercial and industrial customers now also can manage their large accounts with a large amount of meters and sites in one engaging digital experience. Tailor-made functions to like grouping of hundreds of accounts, sites and meters into portfolios and bulk operations for bills, payments and usage analysis allows the Enterprise customer complete overview and control. Personalized alerts and notifications ensure timely follow-ups.
Improved billing and payment experience
Monitor hundreds of bills on the level of individual or multiple accounts or portfolio of sites and meters. Easily manage payments in bulk for multiple portfolios using traditional or new ways of digital payments.
Increase interest in digital payments and grow program enrolments like auto pay
Delivers customers with enhanced visibility into their bills, payment behavior, energy consumption through intuitive, rich overviews, reports and personalized alerts. This increases the number and quality of interactions between the utility and its commercial and industrial customers via digital channels and leads to increased awareness of what else the utility can offer for example in terms of programs like auto pay.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Empower and engage enterprise customers through a tailor-made digital experience
Commercial and industrial customers communicate seamlessly with their service provider, empowered to manage their large accounts, sites and meters in one engaging digital experience. Bulk operations in various areas provide ease-of-use and get keep the accounts in good standing with limited effort.
Omnichannel alerts and notifications
Ensuring smooth communication between customer and utility through email and text. Enterprise customers can set notification preferences at the portfolio and account level and stay informed at all times receiving regular updates or alerts should a situation require more immediate attention.
Take advantage of bulk payments & usage analytics for multiple site portfolios
Pay multiple portfolios of sites at once using bulk payments. Use additional payment modes such as one-time payment & auto pay enrolment, view bill history, and raise queries. Aggregate usage analytics allow monitoring of entire sites or meters individually on an hourly, monthly, seasonal interval.
Plans and pricing
All plans include:
Price upon request
Price upon request
Price upon requestPrice upon request
Standard
Standard per meter
Includes 10000 meters Price unavailable in this region- Minimum contract 1 year
Standard per meter
Includes 10000 meters
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Utilities |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
SEW Positioned as a Leader in IDC MarketScape Report on Worldwide Digital Customer Engagement Solutions for Utilities
The Road Ahead- Defining the Next in CX for Energy and Utility Industry
Case Study: Scaling Smart Communications and 24x7 Service for a Leading Energy Provider
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
