DIA Customer Experience Management Solutions (CEM)
DIA Digital Intelligence is a leading customer experience service provider. In the form of "product + service + data intelligence", it efficiently enables customer experience management in many industries such as retail FMCG, automotive, and finance, and improves CLV, NPS and business model innovation.
Overview
X-O Data Fusion experience map
Focusing on the key links of customer journey such as cognition, interest and purchase, we integrate the interactive behaviors and experience feelings between customers and brands, attribute simulation to improve the direction of experience, and optimize products and services in a targeted way.
Automatic questionnaire generation
After sorting out and completing the journey, professional questionnaires are automatically generated according to the core experience elements of the journey, which better fits the scenes encountered by customers in different links and improves the work efficiency of the team in designing questionnaires.
Scenario-based and personalized questionnaire delivery
Based on customer attributes and customer behaviors, personalized questionnaire push can be completed through APP, business system, public account and other channels in different scenarios, and support real-time viewing of delivery progress and questionnaire recovery details.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Automotive, Banking, Insurance
Compatibility
Works with
SAP CRM Sales integration with SAP CRM
Features
Customer journey design
Establish a customer experience system based on journey, which can customize and configure the customer journey, edit the journey stage, and visualize the whole journey design and management.
Questionnaire design
It comes with a rich industry questionnaire template library to help users quickly design questionnaires, support page layout customization, support multi-question type, multi-logic and multi-language, can effectively and quickly carry out NPS research, specific topic research and scene research.
Questionnaire delivery
Support scenario-based fast automatic questionnaire delivery, seamless integration with the business, you can set the delivery strategy, track the delivery details, set the prompt rules, and overview of the delivery situation
Plans and pricing
All plans include:
Private deployment
Private deployment version
Price unavailable in this regionPrivate deployment version
SaaS
SaaS version, paid annually
Price unavailable in this region- Minimum contract 1 year
SaaS version, paid annually
