Enhance CX with swift, informed, and knowledge-based support.
The Digital Service Agent responds to customer inquiries in natural language. It uses SAP's business knowledge to provide accurate information and answer questions. The agent efficiently resolves common inquiries and issues, enabling your sales and service team to focus on complex cases requiring human expertise for products and services.
Overview
Instant Customer Information
Provide immediate, accurate, and relevant information to customers, improving their overall satisfaction and engagement
Automated Customer Support Responses
Decrease customer support costs by automating responses to common inquiries, freeing up human agents to handle more complex issues
Scalable AI Operations
Adapt to growing customer demand by easily scaling AI capabilities without significantly increasing operational costs
Details
Solution type
AI Agent
Plans and pricing
Choose a base plan
Digital Service Agent
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
Initial Setup - SAP Help Portal
Business Value 3-Pager
Digital Service Agent
Digital Service Agent Demo