Harness data from SAP CX to generate a summary that is easy to comprehend.

Name: SAP CX AI Toolkit, Intelligent Customer Profile
Brand: SAP SE

When you select an account, the system pulls all the open opportunities and service cases related to the account. If needed, you can choose to include a summary of a selected opportunity and case. The generated summary is written in natural language, and you can set its length.

Button 1

Button 2

Overview

Intelligent Enterprise Decisions

Help your teams make more intelligent decisions with enterprise data combined with operational data

Task Automation in Context

Automate routine tasks from right where your teams work using a stand-alone app or Joule

Proactive Enterprise Insights

Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Enterprise Data Decisions

10% improvement in sales and service staff productivity

Win Rate Increase

1% increase in win rate

First-Call Resolution Increase

10% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

validFrom1763424000000

validUntil253370723039000

materialNumber1000236

internalId1000236

lifeCycleStatusCodeA7

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName9999970136

titleSAP CX AI Toolkit, Intelligent Customer Profile

editionId88642c22-fe5e-4aae-b02c-f1155d5d9823

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf

commitmentPeriod{"max":null,"min":null,"unit":{"id":"months","name":"Months"}}

renewalTypes[]

prerequisites

prices[]

salesMetric{"id":"flat_fee","name":"Flat Fee","description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic"}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricetrue

hiddenPriceTextPrice upon request

Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

productMarkets["AD","AE","AF","AG","AI","AL","AM","AO","AQ","AR","AS","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BR","BS","BT","BV","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CO","CR","CV","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MG","MH","MK","ML","MM","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","ST","SV","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","US","UY","UZ","VA","VC","VE","VG","VI","VN","VU","WF","WS","YE","YT","ZA","ZM","ZW"]