Semantic and emotional analysis software of customer reviews
Thanks to our integration with SAP Integration Suite your solution can automatically analyze your textual data: customer reviews, tickets, surveys etc. Once you have finished with your analysis you can export these insights to your own dashboard built with SAP Analytics Cloud or access the results on our platform. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Identify your pain points in your customer experience
Thanks to semantic and emotional analysis, identify your pain points and prioritize them. The solution will tell you which irritant has the biggest impact on your customer experience and your Net Promoter Score.
Improve your customer journey, eliminate irritants
The tool will give you a detailed analysis of your customer journey. What are the most or least successful stages for your customers? What actions should you take to eliminate irritants?
Be alerted in case of critical comments
Set up your own alerts to be notified when a customer review matching your criteria is posted. For instance, it can be set up based on the detected emotion, the topics mentioned, etc.
Details
Solution Type
APIs and Technical Components
Industry
Cross-Industry, Retail, Banking, Travel and Transportation, Insurance
Compatibility
Works with
Features
Analyze large volume of data from various sources
Our technology enables the automatic processing of large volumes of textual data that are difficult to process manually. These data can come from multiple sources such as: survey verbatim, online customer reviews, emails, conversational data, contact and complaint forms, tickets from support, etc.
Export the data to your own dashboard
Thanks to the API, export all the results to your own dashboard and gather all the informations at the same place. It is also integrated with SAP Analytics Cloud.
Have a complete overview of your customer experience
Using comments from the "Voice of the Customer (VOC)", our technology automatically classifies all the topics raised by your customers: products and services, personnel, geographical locations, communication, digital, and so on.
Plans and pricing
Corporate
API: includes setup on topics modeling with standardized industries. Automatic data collection and processing with semantic and emotion classification. Can be connected to SAP Analytics Cloud.
SaaS platform: includes customized thematic setup based on industry sector, ad hoc or automated data collection. Access to all regular customer experience analysis modules as well as more expert ones.
- Minimum contract 1 year
- Has prerequisite
API: includes setup on topics modeling with standardized industries. Automatic data collection and processing with semantic and emotion classification. Can be connected to SAP Analytics Cloud.
SaaS platform: includes customized thematic setup based on industry sector, ad hoc or automated data collection. Access to all regular customer experience analysis modules as well as more expert ones.
